Community Relations Director - Shalom Gardens Senior Living

Elevate Your Community Relations Coordinator Career with Us!

Are you a compassionate and skilled Community Relations Director looking for an opportunity to provide exceptional care?

Look no further!

The Community Relations Director (CRD) is responsible for achieving the community's occupancy and revenue goals. This position plays a key role in managing the community's CRM system, maintaining sales collateral, assisting with scheduling and executing sales events, and coordinating the resident move-in process. The CRM, under the direction of the Executive Director, (ED), and the Senior Living Director of Sales and Marketing (DSM) will also help guide leads through the sales process, from callouts and call-ins to presentations with potential residents. Lastly, the CRD will build relationships with local businesses and civic associations to drive referrals.

Key Responsibilities:

• CRM Management: Maintain and update all prospect records in the CRM system to ensure
• Plan and execute on-site events to drive community engagement and new resident interest.
• Presentation of Apartment: Ensure that model suites/apartments are always presentable, coordinating with the maintenance team as needed.
• Goal Achievement: Support the team in setting and meeting sales goals and in maintaining a high standard of service.
• Telephone Skills: Handle callouts and call-ins, converting inquiries into qualified leads and setting appointments.
• Move-In Process Management: Oversee the resident move-in process, ensuring all administrative and on-site tasks are completed in line with regulatory requirements.
• Prepare and review the resident's administrative file.
• Facilitate a smooth onboarding by coordinating with the Community Directors.
• Schedule, prepare, and conduct the Resident Agreement Signing on move-in day.
• Organize orientation, introduce services and amenities, and arrange a welcoming meal for the new resident and family.
• Resident Transition Support: Establish open communication with the resident and family and Executive Director to ensure a smooth transition and address ongoing needs.
• Compliance and Safety: Ensure all regulatory forms are completed before the move-in date and participate in community safety and risk management programs.
• Engagement and Collaboration: Actively participate in team meetings, engagement programs, and training to support the community’s service    goals.

Qualifications:

• Experience: Minimum of one (1) year in senior living sales support role ortwo (2) years of experience in a position within customer service. 
• Customer Service Skills: Proficiency in handling multiple priorities with strong organizational, time management, and problem-solving abilities. 
• Communication: Excellent verbal and written communication skills, including comfort with phone interactions and small group presentations.
• Technology Proficiency: Familiarity with CRM software, Microsoft Office Suite, and a willingness to learn Hill Valley Healthcare applications.
• Team Commitment: Dedicated to upholding the community’s Mission, Principles of Service, and Core Values to create an enriching environment for residents and team members.

Exciting Benefits:

•       Competitive compensation.
•       Generous PTO and 401(k) plan.
•       Daily pay offered via ZayZoon.
•       Comprehensive benefits package including dental, health, vision, and disability insurance.
•       Access to a wellness program to prioritize your health.
•       Continuing Education Unit (CEU) and License Renewal reimbursement up to $300 per year.
•       An inclusive and supportive workplace culture.
•       Opportunities for career and educational development.

Qualifications:

·      Bachelor's Degree of Business Administration or nursing, or equivalent experience preferred.

·      Good communication, negotiation and public relations skills.

·      Demonstrate history of positive Assisted Living sales results.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. 

We are committed to maintaining a diverse and inclusive workplace. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for our job opportunities.