Community Relations Liaison - Charter Healthcare

POSITION SUMMARY: The Community Relations Liaison, in conjunction with the other members of the Admission Team, is responsible for activities and actions related to promoting the services and expertise of the organization to current and potential referral sources, patients and their family members, and the community at large. The Community Liaison will provide all necessary education to the patient, their family members or caregivers, and facility staff regarding the patient’s progress toward the goals outlined in their plan of care and other areas deemed necessary to provide the highest quality care to the patient.

REPORTS TO: Director of Operations or Executive Director

SUPERVISES: None

QUALIFICATIONS:

Education: Bachelors’ degree in health care related field is preferred.

Credentials: None

Experience: 2+ years of hospice, palliative, home health, or similar experience is preferred.

Core Competencies: Working knowledge of applicable Medicare, Medicaid, and Private Insurance regulations and guidelines. Excellent verbal and written communication skills; must be able to respond to the needs of ordering providers, discharge planners, facility staff, patients, and patient family members. Must be proficient in making meaningful observations regarding changes in patient status and provide accurate, comprehensive, and timely reports to the patient’s care team, facility staff, and the patient’s family, as appropriate. Demonstrated experience in establishing and implementing effective Marketing strategies strongly preferred.

Other: Valid Driver’s License and current automobile insurance.

FUNCTIONS & RESPONSIBLITIES:

1. Work in conjunction with the admission team.

2. Meet with facility staff and other community members to establish an organizational presence within assigned territory.

3. Assist the Admission Team with obtaining any outstanding admission documents and patient financial information, as needed.

4. Goes into the field and establishes presence of our organization to our service members.

5. Responds to referrals for evaluation and/or admission to the organization’s program.

6. Verifies and completes all admission and financial information.

7. Explains the program to patients, family members, and other referral sources.

8. Works with admission team for referrals, admissions, and care coordination of patient and family needs.

9. Identifies key referral sources and assists the admission counselors to develop a marketing plan for the program.

10. Attends and participates in in-services, staff meetings and case conferences.

11. Completes all documentation in an accurate and legible manner.

12. Complies with company policies and procedures, laws and regulations and standards of practice.

13. All other tasks and duties deemed necessary and appropriate.