Community Resource Specialist-(3308525) - Partners Healthcare System

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Community Resource Specialist (CRS) is an integral part of the Integrated Care Management Program (iCMP). iCMP is an innovative, primary-care-based care coordination program which the team objectives are to improve quality of care, patient and provider satisfaction, and reduction in overall healthcare costs. This is accomplished through the partnership with the “teamlet” model of a care team which include RN, SW Pharmacist and CHW.

The Community Resource Specialist (CRS) role will work closely with the iCMP team leads to connect patients to resources, improve patients’ access to care, and support patients to achieve optimal health and wellbeing. The position requires a high degree of flexibility, independence, and willingness to participate in multiple activities and provide support to all members of the iCMP team. The CRS must have strong communication skills and the ability to converse comfortably with patients and their caregivers, and program staff.

The CRS tasks include, but are not limited to:

• Partnering with the iCMP care team (RN, SW, Pharmacist, CHW) leads to provide resource support to high-risk patient populations
• Acting as the subject matter expert for all resource needs in the patient's community. The CRS will research, locate, and validate resources to support the care team and patients’ needs
• Managing resource referral requests in the EMR
• Maintaining and updating the local iCMP resource database by adding new resources and/or updating current resources as needed
• Performing outreach calls to patients for iCMP support and resource needs under the direction of the team lead
• Participate in Case Reviews under the directive of the team lead and execute tasks as directed
• Document all patient interactions in the systems EMR to ensure continuity of care and outreach tracking
• Performs other duties, as assigned.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree or equivalent work experience preferred
• Human services experience and knowledge of community resources preferred.
• Knowledge of hospital and healthcare systems preferred.
• Bilingual candidates encouraged but not required

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.