Community Services Officer I/II - County of Riverside
Riverside, CA 92501
About the Job
The Riverside County Sheriff's Office seeks to establish a pool of candidates for Community Services Officer I and II throughout the County of Riverside The incumbent will perform a variety of law enforcement support duties requiring face-to-face public contact. In addition, they will complete a department field-training program to gain the appropriate knowledge, skills, and abilities necessary to independently perform the duties assigned which include giving citations or interviewing victims of non-violent crimes, receiving custody of an arrestee from a sworn officer for transporting, or act as an evidence custodian receiving, identifying, tracking, and maintain the security of crucial evidence within the evidence room.
Meet the Team!The law enforcement professionals of the Riverside County Sheriff's Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES
• In a training capacity, receive, identify, categorize, preserve, and store evidence appropriately without tainting or contaminating; enter, update and track evidence information into Law Enforcement Evidence Tracking System (LEETS); retrieve evidence for law enforcement personnel, and prosecution and defense attorneys; ensure security and chain of custody of evidence at long-term evidence facility; return evidence or property to public, or destroy evidence when appropriate.
• Respond to requests from sworn law enforcement officers to assist in the transport of those arrested or detained, and who have been determined to be non-violent, to a jail, hospital, mental health facility, juvenile hall, or similar identified holding location; perform additional search of, and handcuff arrestee with the assistance of, or in the presence of, a sworn officer.
• Drive marked vehicle to perform home, business and area checks; detect violations of laws, ordinances and regulations; watch for suspicious behaviors, disabled vehicles, hazards, vandalism, or traffic accidents; respond to requests for assistance or information from the public.
• Issue warnings or citations for a wide variety of code, regulation and ordinance violations inclusive of civil and criminal issues; respond to calls concerning runaways, burglaries, thefts, vandalism, and similar crimes where suspects are unknown.
• Interview victims and witnesses; write reports, take photographs, collect and preserve evidence, and dust for and lift fingerprints.
• Assist sworn officers and Community Services Officer IIs with traffic accidents by directing traffic, setting up flares and other support functions; coordinate vehicle towing due to disabled or expired registration; provide traffic control at special events or situations.
• Write or assist in writing reports; document a wide variety of information on activities involving the above-noted duties and enter information into a variety of law enforcement systems; ensure vehicles and work sites are maintained.
• Assist patrol officers with maintenance of patrol vehicles and ensure timely completion of work; receive department vehicle deliveries; log and keep track of vehicle records; perform initial service inspections and assist with maintenance schedules; monitor manufacturer recalls and insurance documentation for vehicles.
MINIMUM QUALIFICATIONS
Community Services Officer I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D test.
Experience:One year in a customer service environment, which included considerable time working with the public either over the phone or in person. (One year of qualifying experience in a law enforcement or corrections environment may substitute for the required education and experience.)
Community Services Officer II
OPTION I
Experience: One year of performing various law enforcement support duties, which must have included one of the following primary duties:
1) Considerable time spent issuing warnings and citations to enforce a variety of city or county ordinances, codes and regulations.
2) Investigation of a variety of law enforcement situations (e.g., traffic accidents, runaways, missing persons, vandalism, petty and grand thefts, and burglaries).
3) Considerable time spent receiving, identifying, storing, securing, and retrieving a variety of evidence used for investigation or judicial purposes including drugs, weapons, and money.
OPTION II
Experience: One year as a Community Services Officer I, successful completion of a Department-approved field-training program and satisfactory performance evaluation.
Knowledge of:Rules of evidence including chain of custody; radio communication, MDT, CLETS, LEETS, and other law enforcement computer and communication systems; California Penal and Vehicle Codes, city and county ordinances, regulations, and other law enforcement related rules.
Ability to:Read, understand, interpret, and apply Departmental policies, rules, laws, and ordinances pertaining to law enforcement work; use good judgment and common sense to de-escalate situations and determine when to request assistance from sworn officers; maintain professional, courteous and cooperative behavior in adverse situations; write and speak clearly and concisely.
Other Requirements
Incumbents are expected to work flexible work schedules including rotating shifts, weekends, holidays, being on 24-hour on-call status, and may often be required to work overtime.
License: Possession of a valid California Driver's License.
Physical Requirements:Incumbents may frequently be required to lift up to 25 lbs. Must be able to walk, sit and/or stand for extended periods of time. Incumbents may be required to wear a bulletproof vest and occasionally wear a respirator and goggles.
Environmental Conditions:Exposure to computer screens; work may sometimes be in extreme heat (e.g., directing traffic in 100-degree temperature for hours at a time); exposure to hazardous materials may occur, including bodily fluids; may require work of rotating shifts, weekends and holidays.
Background:Candidates must be able to pass an extensive background check which may take several months. All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).
SUPPLEMENTAL INFORMATION
Veteran's Preference
The County has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here .
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
What's Next?
This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the Sheriff's Office may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County. Based on the number of applications received, this posting may close without notice.
For more information regarding the position, please contact the recruiter Ulysses Gerardo at (951) 955-5772 or via email at ugerardo@rivco.org.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
