Community Warranty Manager - The Providence Group - Green Brick Partners

No Agencies or Recruiters- Direct Applicants Only.

Position Purpose: The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners.

The Community Warranty Manager will support and act as a liaison between the customers and vendors with repairs of their warranted / construction issues. This position requires an independent thinker that will be able to work closely with homeowners, builders, and subcontractors in a fast paced, ever-changing environment. A history of scheduling, emailing, and strong follow-up skills are required. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform. Responsibilities include performing minor repairs, conducting in-person homeowner assessments, inspections of warranty claims, coordinating with contractors, follow-up, instructing customers, documenting communication, and handling multiple tasks.

• Experience working in residential and/or commercial construction required.
• Must understand construction terms and have strong communication skills.
• Must be customer-service oriented and computer/tablet literate with knowledge of MS Office.
• Must be reliable, energetic, organized and someone that the homeowners, vendors, and Customer Service team can trust to see that calls are completed timely and correct.
• Basic knowledge of 3rd party insured warranty programs is preferred.
• This position requires a dependable vehicle.
• Receive service work orders (warranty service requests or other homeowner requests) from Homeowner Services Department and respond to homeowner within 24 hours.
• Promptly investigate service work orders and schedule trade contractors as necessary to address defects or deficiencies.
• Inform homeowner of repair schedule, status, and expected completion date (Company cycle time goal is five business days).
• Update homeowner promptly as conditions or schedules change or if completion commitment date is in jeopardy of being missed.
• Follow-up and inspect trade contractor work and suppliers to ensure schedules and quality standards are met.
• Maintain an accurate and detailed written record of actions taken and case disposition.

Supervision of Others: N/A

Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: Ability to approve invoices and manage trades.

Experience:
• 2+ years working in the construction industry.
• Strong scheduling skills are a must.

Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime.

Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

Location: TPG Neighborhoods

We are not taking resumes from recruiters at this time.

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.