Complaint Management Specialist at Careers Integrated Resources Inc

Job Title: Complaint Management Specialist

Location: Sparks, MD

Duration: 6 Months+

Pay range: $30/hr. on W2

On Site

Responsibilities:

• Administrative data collection and entry.
• This role is customer facing with internal and external customers.
• Communication methods consist of physical mailings, phone calls, emails, and conference calls.
• Data entry into exc
• el spreadsheet.
• Contact information collection and documentation.
• Document information gathered.
• Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
• Ensures compliance with all policies and procedures.
• Routing the calls to appropriate departments for further assistance.
• In the event multiple departments are involved, take on the task to resolve then call back the customer.
• Make Outbound calls to various customers to verify if field action notifications have been received.
• Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
• Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
• Raise any escalated concerns to the next level of management.
• May perform other duties as required.

Education and Experience:

• Associate degree preferred.
• High school degree required.

Knowledge and Skills:

• Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
• Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
• Proficiency in Microsoft Office, specifically Word and Excel
• Strong Verbal Communication skills
• Self-Motivated.
• Can work with minimal supervision.