Complex Claims Director - Federal Workers Compensation - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Federal Work Comp Claims Director to play your part inthat transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Provide technical expertise in directing and resolving Federal Workers’ Compensation claims in accordance with best claim practice guidelines.
•  Utilize investigation, claim handling, litigation, and negotiation skills to ensure timely cost-effective claim settlements and file closure.
•  Claims could be of unlimited value but utilize independent decision making with reserve and settlement authority up to $350,000. 
•  Provide mentoring and technical guidance to Claim Representatives
•  Provide prompt effective customer service to differentiate AIG from our competitors
•  Manage indemnity, medical and legal aspects of assigned claims using available resources   which include medical management services to manage medical treatment and coordinate use of independent medical evaluations where appropriate
•  Gather documentation and make a timely recovery submission to DFEC in a complete and efficient manner to ensure full recovery is received
   

What you will need to succeed

• 6+ years experience handling workers' compensation claims
• Extensive understanding of claim litigation process
• Ability to make independent decisions within prescribed autonomy limit
• Strong (oral/written) communication and interpersonal skills
   

Ready to take your career to the next level? We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Claims, Inc.