Complex Sales Manager - Sherman Associates

The Sales Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotel and build strong client relationships. The goal is to maximize negotiated group and transient rates in conjunction with over-all revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the property and ownership. Creates and maintains a unique guest experience, execute on brand standards, and builds awareness of hotel and over-all brand in the local community

Core Job Responsibilities

• Ensures the sales call process is generating maximum profit for the hotel by qualifying business opportunities, implementing marketing strategies, analyzing market trends and tracking results
• Develops and delivers account strategy relating to overall hotel performance
• Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability
• Champions, prospects, fosters engagement, and raises awareness of the brand
• Keeps current with supply and demand, changing trends, economic indicators, and comp set activities
• Networks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company’s relationship with them
• Develops and implements new sales initiatives, strategies and programs to capture key demographics within assigned market segments.
• Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts
• Responsible for detailing groups in comprehensive agreement before turning over to Catering Manager for detailing actual event.
• Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in specific brand software on a regular basis
• Responsible for client satisfaction and CRM excellence by ensuring the clients’ needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brand and as expected by ownership
• Ensures effective communication of client needs from sales department to appropriate operational departments
• Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals
• Ensures all company, brand, and department specific training requirements are met
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
• Completes other tasks and duties as assigned based on business needs
• Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
• All guests must be treated in a manner to ensure their complete satisfaction
• Produces required volume of work by planning, organizing, and prioritizing work duties
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
• Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures
• Attends all required department and hotel meetings

Keyword: sales, sales manager, hotel, hospitality, events, event planning, organization, hotel tours, brand, social media, meeting, conference room, duluth, Sheraton
Required Experience:

MINIMUM REQUIREMENTS

• Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience
• Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred
• Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions
• Ability to learn and understand profit and loss statements, as well as the ability to assist GM and DOSM to create and adhere to an annual budget
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

• This job operates in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level

PHYSICAL REQUIREMENTS

• Must be able to sit or stand at a desk or other areas of the property throughout the day based on business needs
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
• Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner
• Must be able to lift up to 25-30 lbs. occasionally
• Requires grasping, writing, sitting or standing, moving about freely, repetitive motions, bending, and communicating effectively
  
  

Benefits:

BENEFITS

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Fully paid short term disability
• Fully paid life insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• Paid holidays and robust PTO program
• Best in class learning and development opportunities
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match

From: Sherman Associates