Compliance & Customer Service Specialist - Hamilton Connections
Southbury, CT 06488
About the Job
Hamilton Connections is seeking candidates for a compliance and customer service specialist position at a company in Southbury, CT. This is a temp-to-hire position.
The compliance and customer service specialist manages customer service responsibilities and plays a key role in ensuring compliance with regulatory standards. This position requires someone who can analyze and interpret regulations and legal codes, and effectively apply this knowledge when addressing customer complaints and regulatory inquiries.
The hours are 9 a.m.-5 p.m., Monday-Friday. The salary is $20-$25 per hour, depending on experience.
Job Responsibilities:
- Handle inbound customer service calls, resolving issues related to billing, cancellations, and general inquiries
- Interpret and apply regulatory codes and laws, ensuring compliance with industry standards
- Draft well-written responses to regulatory authorities, customers and internal stakeholders, using proper grammar and structure
- Analyze complaints and regulatory requirements, and work with management to develop corrective action plans to prevent future issues
- Conduct quality control checks on sales calls to ensure adherence to internal and external standards
- Collaborate with management on compliance-related matters and ensure proper implementation of corrective actions
- Other duties as assigned
Job Requirements:
- Strong reading comprehension and writing skills, with attention to detail in grammar, sentence structure and clarity
- Ability to analyze and interpret regulations, legal documents and codes, and apply this understanding to real-world scenarios
- Experience in customer service, particularly with handling escalated calls and resolving complaints
- Strong problem-solving and analytical skills, especially in interpreting complex legal and regulatory requirements
- Ability to communicate effectively with internal teams and regulatory bodies
- Proficiency in Microsoft Office, particularly Word and Excel, and experience with CRM systems
- Highly professional and detail-oriented
- Bilingual (English/Spanish) a plus
Source : Hamilton Connections
