Compliance Specialist - Trellis Company

You are one who performs comprehensive reviews of assigned departments, including individual employee activities, to ensure compliance with corporate policy, procedures, and federal regulations. Support management teams in various capacities, including: performance of call monitoring to ensure compliance with internal directives, regulations, policies, procedures and laws related to collections, federal guidelines, and customer contact. You can assist in conducting internal reviews of the various functional areas or processes or assigned areas; and perform administrative duties to support state licensing and annual reporting.

Who We Are:

Trellis Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.

As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!

Location:

This position is a remote position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.

• Independently perform continuous quality control (QC) reviews of phone contacts by assigned teams to ensure compliance with federal regulations, as well as individual department and corporate policy and procedures.
• Determine if employees are handling telephone interactions appropriately and within Federal regulatory requirements, client expectations, and corporate policies.
• Manage reports and provide scoring reports to supervisors for coaching on areas of improvement for employees.
• Provide detailed written reports of review methodologies, issues identified, and recommendations for improvement of policy and procedural changes.
• Report and summarize analysis of results including appropriate supporting details of information.
• Participate in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.
• Develop and recommend strategies to address compliance concerns.
• Act as back up to the Ombudsman for complaint handling when needed.
• Monitor monthly licensing and annual reporting due dates and ensure required documentation is submitted completely and timely.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform risk assessment to identify potential review areas for opportunities to improve efficiency and effectiveness of operations or to reduce risk.
• Must be available to work flexible hours.
• Supports other functions and responsibilities of the departments.
• Interacts with all levels of management as necessary.
• Assist with special projects as assigned.
• All other duties and responsibilities as assigned.

• Accountability/Dependability
• Problem Solving
• Embraces Change
• Communication/Customer Service
• Organization

• Decision Making
• Collaboration/Interpersonal Relationships
• Compliance
• Ethics/Integrity
• Critical Thinking

• Excellent written and oral communication skills.
• Independent and self-directed, internally motivated.
• Intermediate Excel skills.
• Knowledge of appropriate policies, procedures, laws, and federal regulations.
• Knowledge of fundamental documentation management processes.
• Knowledge of best business practices and professional judgment.
• Knowledge of Federal Family Education Loan Program (FFELP) federal regulations.
• Ability to multi-tasks, manages projects and processes.
• Effective time management.

Education

Required:

• High School Diploma or equivalent

Preferred:

• Bachelor's degree in business or related discipline.

Required:

• One (1) year of experience in the FFELP industry.

• Three (3) years of experience in the FFELP industry.
• Audit experience.

• Occasionally must move about inside the office.
• Repetitive motion. Regularly operates a computer, phone, and general office equipment.
• Regularly required to handle, feel, grasp objects and reach across a work area.
• Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts.
• Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.
• Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.

• Work may be conducted remotely or in an office with a surrounding small cubicle environment.
• Office work environment is climate controlled with no substantial exposure to adverse environmental conditions.

CAREER PROGRESSION ROLES

List possible positions the employee(s) could move into as a next step.

• Compliance Analyst

ACKNOWLEDGEMENT

This position description and the essential responsibilities have been reviewed in its entirety with the Employee noted below. The position description may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.