Compounding Pharmacy Tech - H-E-B

H-E-B operates over 250 pharmacies throughout Texas, and our specialized Compounding Pharmacy creates and fills customized prescriptions for our patients. Joining the H-E-B Compounding Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions.

As a Compounding Pharmacy Technician, you'll work as part of a team that exceeds patient expectations through delivery of excellent, accurate, and efficient services. You'll measure, compound, and dispense customized medications using a variety of special equipment, formulas, and techniques.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a desire to work in a fast-paced, hands-on environment?
PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:
- TSBP Registered Pharmacy Technician
- strong communication and interpersonal skills

What is the work?
Compounding Pharmacy Operations:
- Receives written, refill, and third-party prescriptions; verifies complete patient information; processes in RxEVO; manages adjudication review
- Reviews patient preferences notes (container, flavor, capsule color, etc.) on compound prescriptions
- Reviews current and future compound orders to ensure on time and efficient delivery / pickup at correct location
- Researches formulations for stability of the compound and the individual ingredients
- Prior to making each compound: verifies calculations of quantities for all necessary ingredients; utilizes dimensional analysis on most compound calculations; calculates processing error as needed; accurately weighs each ingredient
- Assembles, uses, and maintains specialized equipment (Unguator, scales, hot plate, ointment mill, etc.)
- Compounds various non-sterile dosage forms (cream, rapid dissolve tablets, lollipops, etc.) using specialized techniques and formulas
- Dispenses compounded medications in various devices (Topi-CLICK, Syringes, spray bottles, etc.)
- Performs prescription assembly; hand counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check
- Reviews medication and stock for expiration dates; appropriately processes in compliance with SOPs and as needed
- Follows proper procedures; ensures the correct medicine is delivered to correct patient
- Completes medical intake forms, as necessary
- Maintains automated prescription processing equipment, including calibration, maintenance, stocking, and proper report execution
- Applies computer troubleshooting and prescription application review
- Processes RxIMS reports (count compliance, no-location inventory, order overrides, etc.)

Sanitation / Compliance:
- Washes / puts away compounding dishes; deactivates, decontaminates, and sanitizes prep areas / equipment; and sweeps / mops floor mats in compliance with SOPs and as needed
- Properly cleans necessary surfaces, equipment, etc. in compliance with applicable regulations, H-E-B SOPs, and as needed
- Ensures privacy and confidentiality of Personal Health Information (HPI) as required by HIPAA
- Performs cleaning duties in the Pharmacy; takes out trash; cleans / sanitizes sales floor, display cases, shelf edge, etc.
- Complies with and follows all H-E-B, department, and process SOPs and guidelines; complies with all safety guidelines
- (#751 location only) Deep cleans all surfaces, including ceilings and walls, once a month as indicated by USP 800 regulations
- (#751 location only) Performs proper handling of hazardous chemicals per NIOSH and USP 800 regulations

Receiving / Stocking:
- Manages UPS exceptions
- Receives inventory and reviews for accuracy on all incoming loads; stages inventory for stocking
- Ensures quality of incoming products by physically inspecting packaging and verifying code dates
- Accurately stocks inventory; participates in daily return-to-stock procedures
- Communicates vendor stock conditions / levels to appropriate parties; maintains solid Partner and vendor relations
- Processes invoices daily; reviews incoming invoices and outgoing credits to ensure accurate completion; properly files paperwork
- Utilizes online tools to ensure vendors are given consistent and timely credit on DSD merchandise
- Researches / resolves unusual billing issues with the appropriate parties; escalates as necessary
- Maintains a return goods station for all damaged product
- Performs established product processes to assure asset protection and reduce shrink
- Checks shipments for out-of-date / damaged products to ensure freshness and quality
- Researches / negotiates prices with DSD vendors
- Maintains standards in shrink, safety, inventory control, and sanitation

Customer Service: (MARC location only)
- Educates Patients and Partners on the process of Compounded prescriptions, cost, and delivery / pickup options
- Maintains H-E-B Rx Screener status; participates in screening events
- Coordinates Rx Screening events, Flu Shots, Immunizations, or other Professional Services events / programs
- Answers customer questions regarding products; assists with selections; provides excellent customer service

Inventory Management: (MARC location only)
- Assists with inventory control; loads, unloads, and moves product
- Orders all necessary products from DSD vendors, as needed (supplies, equipment, ingredients, etc.)
- Utilizes H-E-B Symbol and SRS applications; follows the 8-step process
- Executes all new item placement and Store-assigned category updates
- Assigns a Product Shelf Assignment (PSA) to all plan-o-gram items and displays
- Properly sets up plan-o-grams; audits to ensure accuracy
- Ensures ad, price, and item sign accuracy
- Builds, stocks, maintains, and takes down store displays
- Ensures integrity of shelf tags and signage in department; prepares tags as needed

Cash Handling / Financial Functions: (MARC location only)
- Keeps records of financial transactions for the Pharmacy; ensures the funds balance
- Assists with consignment inventories
- Prepares, verifies, checks, and maintains all store accounting functions
- Assists with ordering and maintaining Cash Office supplies and forms
- Performs all necessary terminal and bank readings
- Researches and resolves any store accounting variances
- Assists with resolving electronic maintenance / terminal issues
- Prepares and reconciles tills

What is your background?
- Minimum age 18 (mandatory)
- High school diploma or equivalent
- Active Texas State Board of Pharmacy Technician Registration
- Experience as a Pharmacy Technician
- Successful completion of all required training / certifications upon hire
- (MARC location only) 1+ years of experience in a pharmacy retail environment (preferred)
- (MARC location only) experience in new item cut-ins, refresh process, and reviewing plan-o-grams for accuracy (preferred)
- (#751 location only) 1+ years of experience in a compounding pharmacy (preferred)

Do you have what it takes to be a Compounding Pharmacy Technician at H-E-B?
- Understanding of general safety guidelines
- Proficiency in use of FORxMULATE
- Strong communication and interpersonal skills
- Math skills, including calculating measurements
- Computer skills (e.g., MS Office, H-E-B systems and applications)
- Reading / writing skills
- Organization skills; ability to prioritize tasks / workflow; detail-oriented
- Ability to properly handle confidential information
- Ability to work with little direct supervision
- Ability to work as part of a team; willing to pitch in at any moment for any reason; open to cross-training
- (MARC location only) Advanced customer service skills / phone etiquette
- (#751 location only) Knowledge of Hazardous Chemicals protocols

Can you...
- Maintain 20 hours of Continuing Education every 2 years (mandatory)
- Renew TSBP Technician registration every 2 years, 60 days prior to expiration (mandatory)
- Function in a fast-paced environment
- Stand for extended periods
- Manage in excess of 50 lbs
- Specific vision requirements by this job include close vision and color vision
- Work extended hours and / or rotating weekend schedules; remain flexible to the needs of the business
- Properly use Personal Protection Equipment (PPE)
- (#751 location only) Properly handle / be exposed to hazardous chemicals on NIOSH list
- (#751 location only) Use pallet jack, if needed

03-2020