Computer Operator - Central Point Partners

Encova is looking to onboard a contractor to work in our Data Center in New Albany, Ohio as an IT Computer Operator. Job objective, experience and functions are defined below. This position does need to be in the Data Center in New Albany, this is not a role that qualifies for remote work.

JOB OBJECTIVE:
Operate, monitor and support Encova's IT infrastructure and Data Center environments. Ensure the timely completion of all scheduled batch cycles and processes workload during the shift and support the workflow of computer operations. Contribute to a positive customer support experience and build rapport and trust with business partners and application teams.

5 years experience as an operator in a data center environment.
Knowledge of service management software. ServiceNow experience is a plus.
Knowledge of workflow automation software. Control-M experience is a plus.
Knowledge of monitoring software. SolarWinds experience is a plus.
Experience with both mainframe and distributed systems operations.

ESSENTIAL FUNCTIONS:
Monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise.
Document shift activities and incidents according to defined procedures.
Conduct walkthroughs of the Data Center to verify there are no physical issues.
Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
Work with senior and lead operations staff to perform daily approved changes according to defined technical standards as instructed.
Control physical access to the facility and monitor the physical state of all aspects of the Data Center.
Work with staff to troubleshoot and resolve issues as needed.