Computer Support Associate - American Technology Consulting

Position: Computer Support AssociateLocation: Moline, IL (Onsite)Duration: 12 Months (Extendable)Webcam or In Person InterviewJob description:We are seeking experienced and motivated individuals to join our team as ConfigCenter Technicians. As part of our IT team, you will oversee hardware andsoftware configurations, device replacements, and collaborate with other ITprofessionals to execute small to large scale hardware deployment projects. Workwill also include troubleshooting physical hardware and coordinating repairactivities, receiving of computer hardware, and shipping devices to facilitiesacross the United States. Our ideal candidate will have experience with computerbuilding/configuration, troubleshooting, software installation, and a workingunderstanding of asset management.Job Duties:Experience in a fast-paced high request volume environment is critical. Abilityto multi-task and have prior experience with common request management ticketingsystems. Duties will include:-Imaging/reimaging, setting up workstations/laptops, barcoding, and assetmanagement-Project tracking, customer interactions (written & verbal), and ServiceNOWupdates-Troubleshooting and break/fix for laptops/desktops and coordinate hardwarewarranty repair-Shipping and receiving of hardwareRequired job Skills:1. Experience in troubleshooting computer hardware and break/fix2. Proficient in Microsoft Office Suite, Windows, ServiceNow or comparableticket management system3. Experience with computer builds/configuration4. Shipping and receiving of packages through UPS5. Dell and HP certified or willing to get certified within 30 days after startdate6. Strong customer service and interactions via written and verbal communication7. Ability to lift up to 50lbs