Computer Support Associate - American Technology Consulting

Title: Computer Support AssociateLocation: 3801 W. Ridgeway Ave. Waterloo, IA USA 50704Interview:- Webcam onlyDescription:Computer Support Associate Provides basic day-to-day operational support for a computing environment(computer center, unit computing, a community of users, et c.), followingestablished procedures, in order to contribute to the smooth running of thatenvironment. Support activities require some technical background while beingstrongly administrative in nature. Performs/monitors standard processes oroperations that are highly stable and/or relatively consistent in how to fix.TYPICAL EXAMPLES: --management of onsite desktop hardware, softwaretroubleshooting, printer hardware management, and smart hands support for theserver / network teams. Proves support for conference rooms, asset lifecyclemanagement, and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stableand/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues. • Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes. • Responsible for effective e-mail communications and ability to create andmaintain basic documents/records: TYPICAL EXAMPLES: --contact lists --processlogs --problem incidence reports --customer information updates – exterior shiporders --inventory, maintenance or other service records--handling standardfacilities administration requests • Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures. • Maintains equipment, supplies, data supporting processes or operations.Typical examples includes scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers. • Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets.Additional Information: • This is for one, 3rd shift position (10:30p -7a) - will work ONSITE (Monday nights – Friday nights). • There is a weekend On-Call rotation that these positions will be a part of • OT is possible • Metatarsals are required on the first day • Some travel between Waterloo area locations is possible • Visa sponsorship is not available, now or in the near future, for thisposition • The manager is looking for candidates who will not have to relocate far forthis position • This is the same position/manager as JP36499 so only new candidates will beconsidered. Job Description: • Provide onsite deskside Tier 2 support to the Waterloo IA location throughperforming the following duties Job Duties: • Performs/monitors standard processes or operations that are highly stableand/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues. • Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes. • Responsible for effective e-mail communications and ability to create andmaintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problemincidence reports --customer information updates – exterior ship orders--inventory, maintenance or other service records--handling standard facilitiesadministration requests • Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures. • Maintains equipment, supplies, data supporting processes or operations.Typical examples includes scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers. • Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets. Job Requirements: • Knowledge of computing and networking concepts and fundamentals • Ability to use standard desktop load applications such as Microsoft Officeplus intranet and internet functions. • Knowledge of computer security policies and a general overall knowledge ofcomputer security concepts. • 1 year or more IT experience preferred, but recent college graduates will beconsidered Education Requirements: • Degree in an Information Technology discipline or equivalent experience. -High School or secondary diploma or equivalent