COMPUTER SUPPORT TECHNICIAN 1 - University of Washington
Seattle, WA 98194
About the Job
Req #: 239288
Department: COLLEGE OF ARTS & SCIENCES
Posting Date: 10/01/2024
Closing Info:
Closes On 10/08/2024
Salary: $3,749 - $5,010 per month
Shift: First Shift
Notes:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908\_a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
**The College of Arts & Sciences Dean's Office is seeking to fill a Computer Support Technician 1 (NE S SEIU 925 Non Supv) position.**
The computing environment served by this position is complex along several dimensions and the successful candidate will collaborate with the IT team to thoughtfully blend central standards and guidelines with local expertise and requirements to create an environment that is stable and reliable yet provides flexible service. We are seeking a well-rounded, service-oriented individual with strong verbal and written communication skills, creativity, and energy to support the computing needs of a primarily non-technical user base.
Working within a team environment this position will provide support for a combination of systems including remote and on-site computing, printing, and networking. The supported departments include the Dean's Office, adjuncts located in Russell Hall, and several unique College departments.
**DUTIES AND RESPONSIBILITIES** Computing Support:
+ Hardware and Software Desktop Support
+ Track and respond to customer requests (walk-up, telephone, and (most frequently) email-based help-desk tickets)
+ Install, configure, maintain and troubleshoot computers and software
+ Support end-user systems including desktop computer, peripherals (printers, scanners, removable drives, media readers)
+ Work with software and hardware vendors to save staff time and resolve technical issues
+ Ensure compatibility with central UW computing systems and standards, including a focus on systems security.
+ Support audio/visual/teleconference equipment for meetings and functions
+ Keep current with campus standards, technology developments and College guidelines to ensure that the highest standards of reliability, performance and security are implemented.
+ Follow procedures and policies pertaining to the systems and its user base
+ Provide responsive end-user support for basic technology and application questions and problems.
+ Communicate clearly and in a timely fashion when escalating issues to appropriate team members or vendors.
+ Track requests and follow up with users to confirm effective resolution.
+ Provide ad hoc reporting of support problems/request documentation.
+ Provide flexible, timely and efficient resolution to customer issues.
+ Troubleshoot customer problems (remotely) with using Remote Desktop or Zoom Support on Mac and PC platforms
+ Provide occasional, impromptu training for users, faculty, and staff.
+ Participate in occasional planned work outside of normal work hours/days
+ Ensure departmental personal computers receive updates and patches in a timely fashion
+ Troubleshoot departmental email and calendar issues
+ Move equipment as directed
+ Other Duties as assigned **MINIMUM REQUIREMENTS**
+ One year of experience involving the use of computerized information systems OR equivalent education/experience. **ADDITIONAL REQUIREMENTS**
+ Demonstrated ability to communicate effectively in written form as well as the ability to communicate clearly and confidently in person.
+ Ability to lift computers, servers, and peripherals up to 50 lbs. **DESIRED QUALIFICATIONS**
+ One year of experience in an IT support capacity.
+ Previous customer service and/or help desk experience.
+ Strong verbal and written communications skills.
+ Bachelors' degree- Equivalent experience may substitute for the educational requirement.
+ Cross-cultural competence
+ Compassion for non-technical users, their challenges, and their need for simplicity.
+ Strong organizational and task-management / prioritizing skills.
+ Experience installing, configuring, maintaining, and troubleshooting computer systems and software.
+ Experience in the principles, practices, and techniques used in developing and maintaining complex systems.
+ Familiarity with one or more of the following: Databases, Linux, remote computing, MS Office (O365 online and on-premises) , Exchange email, UW G-suite, Cloud Computing, Adobe Creative Cloud
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Source : University of Washington