Computer Support Technician - Centuria

Job Title: Computer Support Technician

Location: Scott, AFB

Clearance: TS/SCI

Program: DCRIOS

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.

This role will directly support the Air Force's Defensive Cyber Realization, Integration & Operational Support (DCRIOS II) contract under the mission of the 67th Cyberspace Wing (67 CW). The 67 CW's mission is to deliver cyberspace outcomes in order to generate a decisive advantage across the continuum of conflict for the nation. The wing presents combat cyberspace capabilities to the Service, United States Cyber Command, and the Joint Forces. In this capacity, the wing acts as the Air Force's Cyber execution arm for conducting global cyberspace operations. Additionally, the wing provides organic operations training, cyber capability development, operational testing, and range capabilities to drive readiness across the Cyber Mission Force (CMF).

·Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS).

·Must be experienced in Microsoft 365 Windows based computer network operations.

·Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS

·DoD 8570 IAT Level II certification (current)

·Possess, or be willing to obtain within 6-months of start date, an additional certification related to Microsoft Windows or Networking

·Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers

·Experience in updating, patching, and troubleshooting Microsoft Windows based systems

·Experience loading, configuring, and troubleshooting software applications

·Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills

·Must be self-motivated and able to perform with little to no supervision

·Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution

·Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)

·Experience using the Remedy & ServiceNow Ticketing System

·Experience in tracing lines, copper and fiber.

·Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.

·Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian