Computer Support Technician, PT - Southwestern Baptist Theological Seminary

Position Title: Computer Support Technician

Department: Campus Technology

Date Prepared: May 2022

FLSA Status: Hourly / Non-Exempt

Part Time

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represents the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Summary:

Computer Support Technicians provide basic hardware and software support for Windows and Apple based computers. This is a 25-28 hours per week student position.

Essential Job Functions / Responsibilities

• Interface with faculty, staff and students on a daily basis to solve technical issues;

• Work individually and in a team environment to complete tickets in a timely manner;

• Document technology procedures and knowledge base articles;

• Support end users by answering telephone calls, online ticket requests, and walk-ins;

• Assist Telecommunications Technician with cabling and installations as required;

• Other computer support duties as assigned;

• Regular on the job attendance and timeliness; and

• Perform other related duties as assigned and specific to area of responsibility.

Skills / Requirements

• Strong customer focus attitude with a good working personality;

• Excellent verbal and written communication skills;

• Self-motivated, organized and accountable; and

• Mathematical mind with good problem-solving skill sets

• Must enjoy interacting with a diverse group of people from all backgrounds and age groups.

• Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the staff team.

• Possess a strong work ethic and initiative.

• Ability to multi-task, pays attention to detail, and be a team player.

Qualifications / Education:

• High School Diploma, preferred Bachelor’s Degree in Related Field

• Successful completion of background check, MVR, and credit check may be required.

• Valid Driver’s License

Supervision:

• No supervisory responsibility

• Reports to the Help Desk Manager

Decision-Making Responsibilities:

• None

Exposure to Confidential Information

• Yes

Physical Requirements

• Ability to sit for up to eight hours.

• Regularly required to stand, walk, sit, climb or balance, stoop, kneel, crouch or crawl.

• Occasionally lift and/or move up to 30 pounds.

• Visual acuity to work with a computer.

• Manual dexterity to operate a keyboard.