Computer Support Technician - SRC Inc.

SRC, Inc. is currently seeking an on-site client services administrator who is a self-starter with excellent communications skills. This person should be able to work independently and as part of a team. This candidate requires the ability to learn new skills and technology, solve problems, and be highly detail oriented.

What You'll Do

• Work closely with other IT team members to support enterprise client systems including hardware, applications, network, and security infrastructure located on-premises and in remote offices
• Monitor and respond to internal support requests submitted to ticketing system, by telephone and walk-up methods
• Diagnose and resolve hardware, software, network, and account-related issues
• Procure, configure, and setup new computer systems and peripherals
• Create and maintain client computer systems documentation
• Monitor and maintain computer systems by performing and/or assisting with patches, upgrades, and migrations
• Create computer objects and modify user accounts in Active Directory using DRA

What You'll Bring

• High school diploma and 4+ years of related experience in enterprise IT environment OR any equivalent combination of education, training, and experience such as associates degree in information technology/information security, computer science, equivalent technical discipline and 2+ years of relatated experience in enterpriste IT environment OR bachelor's degree in information technology/information security, computer science, equivalent technical discipline with 0 or more years' experience
• Flexible schedule which may include working nights and weekends
• Security+ Certification
• Experience in a customer-facing role and excellent customer service skills
• Experience with Microsoft Windows Operating systems; including system builds, backups, security patching, virus software, licensing, management, and documentation of end user systems
• Experience with a wide-array of software packages that includes installation, configuration, and troubleshooting
• Experience with USAF Standard Desktop Configuration (SDC) is a plus
• Experience with Microsoft Windows Active Directory object creation, deletion, and attributes
• Knowledge of PC hardware and peripheral troubleshooting
• Active TS/SCI clearance
• Must be U.S. citizen

Ways to Stand Out

• The following certifications: A+, MCP

What Sets SRC, Inc. Apart?SRC, Inc., a not-for-profit research and development company, combines information, science, technology and ingenuity to solve "impossible" problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible®. When you join our team, you'll be a part of something truly meaningful - helping to keep America and its allies safe and strong. You'll collaborate with more than 1,400 engineers, scientists and professionals - with 20 percent of those employees having served in the military - in a highly innovative, inclusive and equitable work environment. You'll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.

Total compensation for this role is market competitive. The anticipated salary range for this position based out of San Antonio, TX is estimated at $66,000 to $76,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.

Equal Opportunity

Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Learn more about SRC:

About Us
Employee Benefits
Diversity, Equity & Inclusion
Awards & Recognition
Security Clearance

• Location San Antonio, TX
• Employment Type Full-Time Salaried
• Experience Required 4+ Years
• Education Required High School Diploma/GED
• Security Clearance Requirement TS/SCI
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