Computer System Analyst - TQI Solutions, Inc.

Journeyman Computer System Analyst

TQI Solutions is currently seeking proactive and visionary thought leaders eager to join our team in delivering impactful solutions that drive our clients' success. At TQI, we deeply value our team members. We are dedicated to fostering a positive work-life balance, offering an exceptional benefits package, and providing avenues for continuous career advancement. Join our team and immerse yourself in a collaborative work environment where your contributions are valued, acknowledged, and cherished. Become an integral part of our journey, and together, we'll achieve great things.

We are currently seeking a Computer System Analyst to join our dedicated team. As a key contributor, you will provide crucial support to our esteemed client located in Bremerton, Washington.

Job Responsibilities:

•  Manage IT Purchase Requests (ITPRs) for software and hardware.

• Troubleshoot CAD/CAM software issues. 

• Install and manage software licenses from the network.

• Troubleshoot connections between tools and computers.

• Manage Change Control Boards (CCBs) for evaluating new software.

• Perform ACAS scanning and test new software.

• Download patches for software updates.

• Generate reports using Splunk.

• Create reports using Power BI and develop applications with Power Apps.

• Provide administrative access to CMDNet clients for software installation and troubleshooting.

• Utilize CMDPrompt and PowerShell for software and policy updates.

• Develop Desk Guides for new processes.

• Collaborate within a team environment for ticket resolution.

• Serve as the Subject Matter Expert (SME) for NMCI, particularly for CAD/CAM software troubleshooting.

• Assemble computers for customers.

• Assess the necessity of PIT systems.

• Configure user accounts and install software and hardware.

• Coordinate with vendors for hardware and software installations.

• Manage equipment inventory.

• Conduct ACAS scans and update systems and software.

• Assist in developing customer solutions.

• Manage ITPRs related to PIT systems.

• Apply policies and STIGs (Security Technical Implementation Guides) to PIT systems.

• Deploy and verify functionality of PIT systems.

• Operate within the Windows 10 OS environment.

• Collaborate with customers to develop tailored solutions.

• Maintain communication with Branch Managers, Team Leads, and Customers.

• Set and manage expectations effectively.

• Provide support across various Branch activities as needed.

This is a full time, salaried, exempt position.

Qualifications:

• Comptia Security+ Certification

• 6 months to a year of Customer support experience.

• 6 months to a year of general IT experience.

• Familiarity with windows 10 operating systems

The incumbent of this position will be subject to a background investigation and will be required to maintain a Government granted security clearance.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in Virginia, Maryland, DC, North Carolina, Hawaii, and California. We provide Mission and Information Technology Support Services to a wide range of Department of Defense clients. TQI Solutions strives to exceed customer expectations through results-oriented services and solutions that enable mission success. We pride ourselves in adopting our client's missions as our own, and consistently providing world-class technical solutions. We accomplish this by hiring dedicated problem solvers who build long-term, mutually trusting relationships with our customers. TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.