Computer Systems Analyst (CSA): - Isys Technologies

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, including the Department of Defense. We are seeking a Computer Systems Analyst (CSA) to support our customer’s operations in Las Vegas, NV. The effort performs evaluations of training considered critical to ensuring that deploying units are prepared to operate in complex environments. This position will be on-site and will require an active Top Secret/SCI Clearance. 

Responsibilities:

• Operates as the CSA for all issues related to the systems within their area of operations to include in collateral, SCIF, and/or SAP areas. Coordinates support from other IT members as needed based on their accesses;
• Acts as the support level IT responsible for basic customer issues. Gathers customer's information and as much information as possible from the end user to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. Identifies underlying problems and sorts through the possible solutions. Handles straightforward and simple problems with a goal to handle 75%-85% of the user problems before finding it necessary to escalate the issue to a higher-level IT;
• Conducts customer service and help desk tasks, in/out-processing of personnel, and equipment, account, troubleshooting, software, incident management, and (DTA) tasks;
• In-processing and out-processing personnel within the organization. Ensuring that all incoming personnel have all rights, accesses, and accounts needed as soon as possible and that all personnel have a dedicated workspaces with working stations within 48-72 hours after arriving to the unit. Ensuring that all personnel leaving the organization are out-processed according to unit standards;
• Ensuring the readiness of VTCs to support mission requirements; and
• Ensuring TEMPEST updates are accurate on a regular basis.

Essential Requirements:

• US Citizenship.
• Active TS/SCI.

Required Experience:

• Providing IT technical support and assistance to customers and organizations. Conducting IT help desk activities to support organizational personnel including the installation, monitoring, and maintenance of IT assets. Coordinates with higher level IT and leadership on policies and procedures for personnel access and use of IT assets and capabilities;
• Diagnosing and solving technical issues including email clients and internet connectivity. Resolving basic computer problems related to hardware and software issues to help personnel get back up and running in a timely manner;
• Conducting and maintaining IT asset inventories. Ensuring IT assets are accounted for, deployed, maintained, upgraded, and disposed of when necessary;
• Establishing requirements for LAN and WAN connectivity for multiple networks. Managing the identification, licensing, installation, configuration control, and maintenance of IT assets including upgrades of administrative and analytical systems and software;
• Conducting standard PC, printer/copier/scanner, phone, and cell phone management and maintenance; and
• At least five (5) years of demonstrated relevant experience.

Education and Certifications:

• High School Diploma

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status. 

Salary bands have not yet been determined for this opportunity. I2X Technologies considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, and market and business considerations when extending an offer. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand, and climb stairs and steps. May require walking long distance from parking to workstation. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and the public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.