Computer Systems Analyst - Kforce Inc.
Whiting Field, FL 32570
About the Job
- Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals
- Act as a primary point of contact for incoming Helpdesk phone calls and emails
- Open and update Support Requests based on phone calls and emails
- Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors
- Configure and deploy workstations and laptops
- Provide client locations with onsite support as necessary
- Create and maintain accurate documentation to ensure correct procedures and licensing are followed
- Create and remove new user and computer accounts within and outside of domain environments
- Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions
- Regularly perform scheduled maintenance on desktops, laptops, and servers
- Scan and maintain machines for security purposes
- Provide technical assistance for common application and hardware issues
- Research best practices for applications
- Maintain confidential information as needed
- Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance
- Escalate issues to Advanced Services and the Management team as appropriate
- Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity
- Other duties and projects as assigned
Requirements:
- Education: DoD8570 IAT Level II (eg: Sec+)
- 1-3 years of experience in Technical Support or equivalent experience
- Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
- Demonstrate initiative and be results oriented with flexibility and tenacity
- Strong dedication to provide quality customer service
- Effective problem-solving skills and inherent decision-making ability
- Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
- Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
- Ability to work in a dynamic cross-organizational team environment
- Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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