Computer Systems Engineer/Architect-Journeyman - Cayuse Shared Services

About Cayuse Technologies:

Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

Primary Focus

Journeyman Computer Systems Engineer/Architect  will support our customer, the U.S. Army Corps of Engineers (USACE), while working on the Revolutionary IT Services (RITS) program as a member of a team focused on operational excellence by conducting planned and coordinated network maintenance, break/fix actions, service level agreements (SLAs) performance, incident resolution, ticket queue management, customer service actions, and other enterprise network operations activities in the USACE OCIO/G-6 environment, IAW DoD, Army, and USACE O-CIO G6 policies and procedures.

This Position performs all duties and responsibilities in accordance with the Mission, Vision and Core Values of Cayuse.

Job Responsibilities

• Collaborate openly and frankly with all internal and external partners, such as Government Engineers, Contractor Engineers, Contractor Operations staff, Management, and 3rd party vendors. 
• Work independently, help others, and ask for help without hesitation while delivering outstanding customer service. 
• Complete all assigned tasks regarding planned and unplanned maintenance on Networking products within the Corps of Engineers’ environment. 
• Support Break/Fix actions as required. 
• Maintain support for customers in accordance with Service Level Agreements.  
• Take appropriate action on tickets placed into individual or team queue to resolve incidents in a timely manner.
• Act in accordance with USACE OCIO/G-6, DOD, and Army G6 policies and procedures.
• Other duties as assigned.

Minimum Job Skills and Qualifications

Minimum Qualifications:

• CompTIA Security+ and Cisco CCNA certification 
• Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec) 
• Strong knowledge of IP communication and routing is required (OSPF, BGP) 
• Understanding of WAN/LAN transport technologies (Ethernet, DMVPN, MPLS) 
• Bachelors and five (3) years or more experience; Masters and three (1) years or more experience; PhD and 0 years related experience 
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Ability obtain and maintain Secret clearance.

Minimum Skills:

• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.

• High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

Preferred Experience:

• Prior USACE experience 
• Experience with enterprise WAN deployments 
• Experience working in a DoD environment 
• Experience with F5 
• Experience with IPv6 
• Experience with Cloud connectivity 
• Experience with NSX 

Reports to: Vice President-Business Development

Working Conditions

• Professional office environment

• Must be physically and mentally able to perform duties for extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
• May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.