Computer Technician - DecisionPoint | Cortek

Overview:

DecisionPoint Corporation is seeking a Computer Technician to join our IRS PC Refresh team. The Computer Technician will play a critical role in providing technical support for the IRS. The position includes deskside and remote incident management, hardware deployment, troubleshooting, and inventory management. The ideal candidate will have strong problem-solving skills, experience working with Microsoft products, and the ability to work in a fast-paced environment supporting IRS end-users. This role involves the setup, configuration, and installation of laptops and desktop systems, as well as troubleshooting technical issues related to software, hardware, and network systems.

Duties & Responsibilities:

• Assist government personnel in preparing, packing, and shipping retired inventory of end-user equipment (laptops, desktops) based on Electronic Request Fulfillment Tickets.
• Provide technical on-site and remote support for incident management related to Windows 10/11 systems, troubleshooting issues, and coordinating with other IT organizations to resolve problems.
• Review and update incident management tickets (via ServiceNow) within 24 hours and provide ticket resolution within 2 business days.
• Install and configure Windows 10/11 laptops or desktops, ensuring all necessary above-baseline software is installed and operational.
• Assist in the physical relocation of Automated Data Processing (ADP) equipment, ensuring reestablishment on the IRS network.
• Maintain inventory records, manage updates, and track orders using Excel and various barcode scanner devices.
• Ship and receive IT equipment in coordination with IRS depot centers and Asset Management organizations.
• Perform deskside and remote support using remote tools to troubleshoot and resolve end-user incidents.
• Provide excellent written and verbal communication when dealing with customers, peers, and management.
• Follow quality control steps to ensure equipment meets required specifications before deployment or shipment.
• Manage end-user equipment replacement processes, including packing, shipping, and documenting retired systems.
• Maintain compliance with IRS guidelines and procedures for equipment disposal.

Qualifications:

• Active Public Trust Clearance or ability to obtain Public Trust clearance.
• Completed IRS Minimum Background Investigation or ability to clear IRS Minimum Background Investigation.
• Minimum of 3+ years of experience in a similar role.
• Strong understanding of basic computer hardware and printer support, including the ability to sanitize equipment.
• Proficiency in Microsoft Office products, including Word and Excel.
• Experience in inventory management and using barcode scanner devices.
• Experience in ticket management systems, preferably ServiceNow.
• Ability to manage data and inventory updates using Excel.
• Strong written and verbal communication skills.
• Experience with computer setup, configuration, imaging, and software installation.
• Familiarity with Cisco IP phone setup and configuration.
• Proficiency in troubleshooting Windows-based systems, Microsoft Office software, and desktop/laptop hardware.
• Excellent customer service skills and attention to detail.
• Ability to lift at least 25 pounds and assist with physical setup and relocation of equipment.

Our Equal Employment Opportunity Policy:

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.