Computer Technician Lead - Utah State University

Overview:

The Computer Technician Lead provides computer support to their assigned area, department, or college by troubleshooting technical issues and researching, designing, and implementing IT systems to facilitate the department's goals. This position will support the staff of Housing, Dining, the Card Office and the students that live within on-campus Housing. 

Responsibilities:

• Maintain and monitor the security of access control and camera systems, ensuring they function properly and meet security requirements.
• Install, maintain, repair, and request upgrades to computer hardware, software, network equipment, and peripheral equipment to meet needs.
• Provide end-user support services for Staff, and Students.
• Provide support over the phone, when required, to both staff and students.
• Support the daily technical performance for assigned Departments.
• Closely monitor software licenses; keep software updated and legal.
• Coordinate work with vendors when necessary.
• Assist in maintaining databases, servers, and other technology needs for the assigned department.
• Create disk images and install them on computers or external hard drives.
• Provide technical support and instruction, across a range of Windows and Mac platforms.
• Monitor and manage technology performance and maintain security protocols by ensuring security procedures are implemented, up to date, enforced, and resolved when necessary.
• Assist in maintaining an active inventory of all computers, network, and related equipment.
• Assess effectiveness and methods of execution of IT resources and services.
• Prepare written communication and reports as necessary.
• Interact with numerous computer platforms in a multi-layered client-server environment. Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, computer conferencing systems, application systems, etc.
• Work with staff to determine current and future technology needs.
• Dispose of obsolete, damaged, or broken hardware.
• Install, clean, and maintain computers and related equipment.
• Troubleshoot, repair and replace cable TV hardware.
• Perform miscellaneous job-related duties as assigned.

Qualifications:

Minimum Qualifications:

• Four years of experience in a related field or an equivalent combination of education plus experience is required.

Preferred Qualifications:

• A+ Certification and Dell/Apple Certification

Knowledge, Skills, and Abilities:

• Ability to analyze and solve complex problems.
• Ability to install, configure, maintain, and repair computer equipment and software, including associated peripherals.
• Knowledge of access control and camera systems, including maintenance and security protocols.
• Knowledge of networks and networking principles.
• Ability to effectively use and apply computer systems principles and computer electronics principles.
• Ability to read diagrams, schematics, and technical manuals for repair diagnostic information.
• Ability to maintain confidentiality of records and information.
• Ability to prioritize multiple workflows.
• Skilled at responding professionally, effectively, and efficiently to customer service requests.
• Knowledge of administration and maintenance principles of network servers, relational databases, and web- and windows-based software applications.
• Knowledge of network hardware, software, and peripheral equipment troubleshooting techniques.
• Excellent customer service skills.

Required Documents:

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application (iForm)

 

**Document size may not exceed 10 MB.**

Advertised Salary:Commensurate with experience, plus excellent benefitsADA:

The environment and physical requirements may change depending on the specific function of the work each department performs. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. Incumbents may nearly continuously sit and often use repetitive hand motion (such as typing).  

Outdoors, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. Additionally, indoor or outdoor work environments may include being confined or in narrow spaces for periods of time. The incumbent may also be exposed to loud noises or vibrations from equipment, and conditions that may affect the respiratory system, such as fumes, odors, dusts, mists, gases, and poor ventilation. Bending, crawling, and crouching may be required. Incumbents may be required to lift, push, and/or pull objects up to 50 pounds and be required to walk and/or stand for long periods of time. Climbing on ladders may also be required. Employees must adhere to safety precautions and may be required to use protective equipment. 

University Highlights:

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Programto support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

 

*updated 04/2024

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023