Computer User Support Specialist Advanced - Galapagos, LLC

Job Title: Computer User Support Specialist Advanced -5114

Job Location: Huntsville, Alabama 35898

Job Salary: $70,000-$80,000

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals.

The primary responsibility of this position is to diagnose and resolve end user issues efficiently, while also providing high-quality customer service. The specialist will utilize remote support tools and an automated ticketing system to manage and document all interactions. Additionally, the specialist may be required to conduct on-site visits to perform hands-on troubleshooting and training.

To be considered for this role, candidates must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service.



Skills / Experience Required

• Current / Active Secret clearance
• Technical Support and Troubleshooting: Diagnose and resolve issues related to computer systems, software, and hardware. This includes operating system configuration, user account management, and system backup and recovery
• Regularly meet with users to understand their organizational structures and requirements, and educate them on processes and procedures
• Maintain effective communication with customers, ensuring that efforts are coordinated, and customer relations are established
• Configure and manage end-user devices including computers, printers, laptops, and scanners
• Perform hands-on installation, troubleshooting, and repair tasks when electronic means are not feasible
• Possess a solid understanding of information security principles and practices, as well as security protocols and standards
• Strong understanding of Service Level Agreements (SLAs) and the ability to adhere to them

Desired

• Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory

Required

• 5 years professional IT experience providing services consistent with those outlined in this description

Education / Certifications

• Strongly desired: Bachelor's degree in computer science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree or degree in Mathematics or Engineering
• Relevant industry experience may be considered in lieu of formal education for this position
• DOD 8570.01 IAT II certification required to start (e.g, Security+). Must be able to obtain a DODM 8140.03 advanced level certification before government deadline (Advanced: FITSP-O or GICSP or CASP+ or CISA or SSCP).

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC