Concierge/ Event Planner - Thrive Communities

Feel Seen at Thrive!

Community Information: Learn more about Jefferson Flats here! 

Salary: $22 - $24 per hour DOE

Schedule: Part-time; Wednesday - Sunday 5:30 pm - 11:30 pm

Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 8 years in a row, and Portland’s best workplaces 2 years in row, Thrive builds on its culture by offering the following benefits: 

• PTO, Paid Holidays, Paid Personal Day, Paid Days of Service
• Paid Birthday Off
• Generous Employer Matched 401k plan!
• 15% Housing Discount with Ownership and Regional Manager Approval
• $150 Leasing Commission
• $75 Renewal Commission (split between entire on-site team per renewal, pro-rated based on hours worked)
• Vision Insurance Options
• Dental insurance Options
• Parking & Transit Commuter Benefits
• 24 hour Employee Assistance Program/Hotline
• Discounted Pet Insurance rates + additional voluntary benefit options
• $300 annual professional development/tuition reimbursement
• Training opportunities and career progression/growth plans! 

Concierge and Event Planner Purpose:

 At the direction of the Community Manager, the Concierge will be responsible for greeting persons entering the building, maintaining courteous communication with residents and assisting residents with their needs. 

Concierge and Event Planner Job Responsibilities:

• Answer phone calls and respond to emails from residents and prospects.
• Assist in managing leads in CRM.
• Schedule appointments for leasing team.
• Ensure tour path is prepped for the day; models open, coffee bar stocked, balloons out, music on, etc.
• Assist in delivering resident notices, renewal letters, etc.
• Conduct package audits and ensure package rooms are in order
• Responsible for planning and coordinating monthly resident events
• Assist in posting to property social media pages.
• Performs all reasonable duties as outlined by supervisor.
• Strives to exceed residents’ expectations for excellent customer service.
• Contributes to a positive team culture and happy resident base.

Concierge and Event Planner Qualifications:

• Prior customer service experience required, experience in multi-family property management strongly preferred
• High organizational skills
• Strong communication skills
• High level of attention to detail
• Great presentation and interaction with clients and residents required
• Excellent customer service skills required
• Experience with Yardi preferred

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization. 

Physical Requirements

• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.
• Constant need to type, write, & grasp (working at a computer and answering phones)
• Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
• Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
• For more information regarding the work environment, physical, and mental requirements, please contact Careers@thrivecommunities.com. 

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.