Concierge - Aman

This position is located at our (corporate office / property XXXXX) in (Place), (Country).

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences, and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.

The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel.

This position has an hourly compensation rate of $37.81 per hour.

• Performs all Concierge Assigned functions, preparing, and executing an ideal Aman New York Journey to guests
• Liaison between departments
• Maintain the Concierge Desk and storage areas in an orderly manner and properly stocked
• Assist guests with the following guest requests:

*Restaurant Reservations 

*Theatre ticket assistance

*Limousine reservations

*Offer directions

*Assist with any guest request (at the desk, phone, text or e-mail)

*Ensure proper handling of guest confirmations, packages, flowers and mail

*Responsible for maintaining the highest quality database relating to Guest Profile

• Ambassador of Aman New York in providing genuine care to guests and team members. Well-rounded hospitality professionals following the Aman New York pillars and values. Demonstrates teamwork, and culture building. Continuously support Aman New York with set goals
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback
• Responsible for achieving and maintaining high guest retention ratio
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City
• Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment
• Handle financial duties responsibly, outlined in the Aman New York’s Finance Controller’s manual
• Stay current with developments and procedures in Aman New York by attending each departmental meetings and work email
• Maintain proper attendance records
• Perform any other reasonable duties as required by the Management Team and Chef Concierge
• Perform any other reasonable duties as required by the Aman Experience Leadership and Rooms Division Manager

• At least two years working as a hotel concierge at a related luxury hotel experience
• Be a member of the New York City Association of Hotel Concierges
• Be a member of Les Clefs dÓr USA (preferred)