Concierge - Coterie Senior Living - Cathedral Hill
San Francisco, CA 94109
About the Job
Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.
From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.
Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.
Qualifications:- High school diploma or general education degree (GED); or one (1) to three (3) years related experience
- Must be fully vaccinated and provide vaccination record card at time of hire.
- Basic First Aid and CPR certification where required.
- Must successfully complete all Atria specified training programs.
- Strong communication skills.
- Basic knowledge of computers and technology.
- Ability to effectively problem solve.
- Ability to work various schedules and shifts as needed.
- Ability to operate telephone, emergency call system, monitoring board or beeper, photocopier.
The Concierge ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.
Create a Welcoming & Caring First Impression
- Warmly welcome every resident and guest to the community.
- Handle all resident and guest interactions with the highest level of hospitality and professionalism.
- Become familiar with local businesses; provide directions to local staples or attractions and can provide personalized services through identifying resident and guest preferences.
- Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms.
Facilitate Community Service Requests
- Serve as point of contact for all resident requests and ensures all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. (requests include, but are not limited to transportation reservations, wake-up calls, appointment reminders, restaurant reservations, RSVPing to a community events, answering questions about Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.)
- Take appropriate initiative; respond and follow through promptly to various needs and requests.
- Escalate issues to management or other team members as required.
- Receive, document, and deliver mail & packages, dry-cleaning, and other personal items.
- Knowledgeable about community operations including services, building amenities and programming.
- Assist in the coordination of the community’s transportation schedule (includes, but not limited to reading the transportation schedule, being aware of Resident Engagement excursions, scheduling appointments for residents and, when applicable, assisting residents in coordinating alternative transportation)
- Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others.
- May drive company vehicle from community to social and other various destinations (only if required by community).
- May perform other duties as needed and/or assigned.
