Conference Catering Coordinator - Hotel Polaris - Hotel Polaris at US Airforce Academy

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Conference Catering Coordinator to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• Draft and send written correspondence to customers.
• Assist Conference/Catering Managers by creating proposals and estimates as requested.
• Coordinate site inspections with effective on-site communication and follow-up.
• Responsible for creating and distributing Banquet Event Orders (BEOs) to various hotel departments to ensure seamless event execution.
• Maintain accurate reader board information.
• Maintain ongoing communication with Conference/Catering Managers to ensure accurate follow-up and business closure.
• Handle general office duties and support team members as needed.
• Foster positive working relationships with departments interacting with convention groups.
• Stay informed about the legal aspects of contractual agreements and participate in continuous training.
• Manage interactions with both internal and external guests, employing patience, tact, and diplomacy to resolve issues.
• Analyze resource reports using Delphi, Market Vision, Cvent, Knowland Group, and other tools.
• Detect and respond to emergency situations as needed.
• Communicate effectively in English, both verbally and in writing.
• Assist conference/catering managers during events to include client contact, room setups, and service of the event.
• Assist conference/catering managers by maintaining calendar and appointments, scheduling logistical meetings.
• Attend menu tastings and preconference meetings as required.
• Responsible for event signage as needed.
• Responsible for coordinating in-house meetings among all hotel departments.
• Use a complex computer system to access and input information accurately.
• Provide hands-on support during peak business periods to include early mornings, evenings, weekends and holidays.
• Identify opportunities for positive public relations and emerging business markets.
• Contribute to a productive work environment and motivate team members.
• Attend departmental and property meetings as required.

• High school diploma or GED required; college degree preferred.
• Industry certifications are a plus.
• Demonstrated ability to perform essential duties satisfactorily.
• Lift, push, and pull up to 25 lbs. and stand, walk, or sit for 6-8 hours per day. 

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $20.00/hr

Application deadline: This job posting will close on 11/15/2024 or until the position has been filled

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