Conference Room Support Lead - 1816 - KeyLogic Systems

Position:  Conference Room Support Lead
Location: Albuquerque, NM
Salary Range: $24.85 - $29.74 per hour
Clearance: Clearable to Q

KeyLogic is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL® conformant.

You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Responsibilities:

• Unclassified and Classified Video conference event scheduling and coordination support.
• Secure Video conference bridge and meeting setup support within the Enterprise
• Secure Network and DoD Secure Network Environments.
• Video conference and Microsoft Teams system training support
• Video conference and presentation systems planning, design and installation for all.
• Classified and Unclassified environments and product lines.
• Video conference and AV Systems support and maintenance.
• Live Events, Video Production, Recording and Presentation Streaming in both Auditorium and Conference room Environments.
• Conversion and Publishing of Classified and Unclassified AV Media Files
• Technical leadership of junior team members
• Escalation points for conference room troubleshooting and setup.

Qualifications:

• High School Diploma and a minimum of 3 years of demonstrated experience in a fast-pace, IT Support arena related to the tasks detailed above.
• U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance.
• Excellent customer service skills.

Desired:

• CompTia Certifications, such as A+ or Network+ are desired.
• Experience with Skype/Teams video conferencing & video conference room equipment.
• Active DOE or DOD security clearance