Conference Scheduler - Good Shepherd Services

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

For Full Time Employees Benefits/Perks:

• Tuition Assistance Program
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 

Please be aware this schedule requires specific days onsite with the possibility of a hybrid schedule based on program discretion

Title:                           CONFERENCE SCHEDULER – Family Reception Center

Reports To:                Conference Facilitator

Location:                    503 5^th Avenue, Brooklyn, NY 11215

Hours:                        35 Hours/Week; Non-Exempt

Salary Range:           40K-45K

Job Summary: The Conference Scheduler performs and coordinates all administrative duties related to family team conferences involving families enrolled in Brooklyn prevention programs, along with front desk administrative duties to support the overall program operation. The Conference Scheduler works closely with the Conference Facilitator to ensure that timely conferences are conducted with professionalism and effectiveness to meet all program and Administration for Children’s Services (ACS) mandates. 

Major Duties:

• Submit monthly tracking list of all conferences due to the Conference Facilitator and program Supervisors.
• Complete and submit required documents to ACS to request and schedule conferences.
• Reserve space for each conference and prepare the space with needed materials in advance of each conference.
• Ensure that timely notification is sent to all conference participants and identified supportive individuals in advance of each conference.
• Assist Case Workers and Social Workers with reminder calls to conference participants and identified supportive individuals.
• Submit accurate and timely documentation of all contacts and correspondences related to conferencing activity into Connections and PROMIS databases to ensure program is credited with activity.  
• Greet and welcome visitors and participants to the program site while covering reception area.
• Notify staff of visitors and participants arriving for appointments.
• Answer and direct phone calls while covering the reception area.
• Distribute petty cash and Metro cards to staff and participants as directed.
• Ensure that the reception area is a safe and welcoming space.
• Attend and participate in program staff meetings, as well as related agency and external trainings as appropriate.
• Perform other duties as assigned.

Qualities Sought:

• Works to create and support a respectful and collegial environment.
• Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
• Creates, embodies, and supports a learning environment, regularly participating in training and professional development to expand skills.
• Offers and receives feedback and suggestions in a strength-based and constructive manner.
• Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.

Qualifications:

• HS. diploma and currently enrolled to acquire Bachelor’s degree preferred
• Bilingual in English/Spanish required
• Proficiency in Microsoft Office (Outlook, Excel, and Word) required
• At least one-year experience as an Administrative Assistant
• Familiarity with Connections and PROMIS databases a plus
• Must have excellent verbal and written communication skills
• Ability to pro-actively resolve problems
• Solid teamwork skills
• Excellent organizational skills with close attention to detail
• Must have the commitment to work from a strength based, youth and family development, and trauma-informed perspective

General Requirements:

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.