Conference Service Manager - Renaissance Dallas Addison Hotel
Addison, TX 75001
About the Job
This position is responsible for planning, organizing and coordinating functions and guest rooms for assigned group accounts, in accordance with hotel policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
- To understand and respond to all guest needs and requests in a timely and professional manner.
- Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.
- Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIP's, billing arrangements and amenity requests.
- Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment and audio visual.
- Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.
- Meet the client upon arrival and conduct pre conference review, including the introduction of Department Heads, overview of events, and guest arrival details.
- Communicate last minute changes in group functions to hotel staff, and ensure accurate and satisfactory follow up.
- Conduct post conference review with clients including the presentation of banquet checks when applicable.
- Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
- Attend daily, weekly and monthly meetings as directed.
- Work with the Director of Conference Services to generate an accurate monthly forecast of group food and beverage revenue associated with all group events. Ensure monthly goals are attained to maximize revenue.
- Manage and maintain CI/TY client information and reports accurately.
- Maintain the professional standards of the hotel as set forth by Renaissance and Crestview Management. and participate in special projects as required.
- Perform other functions as required and directed.
Qualifications:
- To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education:
- Associate degree or equivalent from 4 year institution; or two years related experience and/or training; or equivalent combination of education and experience.
Technology:
- Proficient in Microsoft Office, Excel. CI/TY knowledge is a plus.
Basic Expectations:
- Attention to detail; Mature, professional interaction with employees, guests and business contacts.
- Ability to work independently, make good decisions, prioritize work, handle multiple tasks at the same time, act effectively under pressure.
- Ensure accurate records are maintained.
- Organized, self-motivated, able to interpret and communicate hotel policy and culture to client.
- Able to communicate clients requests to hotel staff and management.
Supervisory Responsibilities: This position must be able to issue and follow up on tasks and projects issued to other responsible departments and individuals.
Language Skills:
- Ability to read, analyze and interpret general business reports.
- Ability to write reports, business correspondence and procedural manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills:
- Must have the mathematical ability to add, subtract, divide, and multiply.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning Ability:
- Ability to define problems, collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and give a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to concentrate for periods of time and to interact well with other departments and co-worked under high stress and demanding conditions, i.e. time constraints, difficult guests.
Physical Ability: While performing the duties of this job the employee is regularly required to talk and hear. The employee frequently is required to stand, walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 20 pounds.
Source : Renaissance Dallas Addison Hotel