Configuration Specialist - Maritz

EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE! This position is part of a team that turns visions into reality. They are logical thinkers who roll up their sleeves to configure solutions using our leading-edge platform. They understand complex data ecosystems, and their propensity for puzzles and problem-solving allows them to see how it all works together. Working as part of a team who resolve escalated platform operational issues. We are looking for candidates that have strong problem-solving skills, have a technical aptitude, data experience. Also, someone willing to dive in and learn and ask questions, and research for answers, and excited to work and learn. Any SaaS platform experience is helpful but we can teach on that! This position is not just essential, they are impactful, every single day, on our clients and the very real people who represent them. Please Note: This is a hybrid role in our St Louis/Fenton MO Headquarters: Hybrid work schedule with 3 days working in the office (Tuesday - Thursday). 40% Implement program solutions using Maritz Motivation Software Solutions; create Jira tickets for implementation, configure platforms sites, setup of data imports and works with developers on integrations and complex configurations. Conduct quality reviews for implementation deliverables including full program acceptance testing. Share best practices and recommendations for ongoing enhancements to client’s program. Demonstrate leadership and a collaborative approach across internal account teams. Demonstrate in-depth knowledge of clients’ needs and show ability to manage projects from launch to program operations. Maintain/update project documentation for transition to RTE support staff. 40% Troubleshoot and resolve technical/system-related during and after launch. Act as client’s main point of contact & escalation point for all platform related issues. Acts as a coach to Technical Success Specialist. Work directly with clients to identify needs & technical requirements in order to guide them in successful adoption of Maritz Motivation software solution. 20% Oversees or executes file processing and database audits according to standard process as well as the issuance process for assigned product solution with issuances exceeding $1.5 to $2 million per week. Prepares file audits according to standard process. Develops protocol for the management of data from standard process. Understands and manages the file layout process. Troubleshoots and resolves all data issues. Qualifications 1. Bachelor's degree in Business, Computer Science or related field or equivalent experience. 2. Minimum one to three years’ relevant data management experience highly desired. 3. Solid technical skills to support quality software implementation & maintenance. 4. Working Understanding of Elastic Search, JavaScript, HTML and Microsoft suite 5 Understanding of hosting platforms likes GitHub & Bitbucket 6 Understanding of version control. 7. Knowledge of agile development methodology experience is preferred 8. Excellent organizational skills with the ability to handle multiple tasks simultaneously and to work under aggressive timelines. 9. Strong attention to detail. 10. SaaS experience preferred Disclaimer This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com. Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com. Helping people achieve their goals is no easy task, but as a member of the Engagement Solutions team, you’ll have everything you need to make a difference not only in the lives of our clients and their program participants, but in your life as well. Sure, our industry-leading solutions play a big role in empowering, motivating and connecting people. But what really sets us apart is our team. Dedicated, collaborative, fun – you’ll be surrounded by people who share your passion for making something extraordinary out of the ordinary. Plus, you’ll have access to grow personally and professionally through our many development opportunities. We look forward to you calling our award-winning culture home! Important note to job seekers