Confirmations Agent at Bluegreen Vacations
Orlando, FL
About the Job
Bluegreen Vacations Regional Office, located in Orlando, FL, is seeking a motivated and guest friendly Confirmation Agent. As a Confirmation Agent, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners’ needs, with a focus on increased show rated and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must.
Compensation: $15.00 per hour plus commission
Schedule: Monday through Friday, 12:30pm - 9pm and occasional Saturdays based on business needs.
This is an in-office position
Responsibilities:
- Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility.
- Receive inbound calls from guests wishing to confirm their reservation and verify eligibility.
- Reserve, cancel, and reschedule reservations as necessary.
- Problem solve and provide world-class customer service.
- Upsell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available.
Qualifications:
- High school diploma or equivalent (GED)
- Strong written, verbal, and interpersonal communication skills
- Computer proficient
- Excellent customer service and listening skills
- Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once
- Must be able to work evenings, weekends, and holidays
- Sales, customer service, hospitality, and/or call center experience a plus
Benefits You Will Enjoy:
- Unlimited Income Potential: You will earn base pay + uncapped commissions!
- Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
- Career Growth: We believe in developing our current talent, we promote within.
- Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
- Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
- Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!