Connectivity Specialist - Healthcare at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The position of Connectivity Specialist is within our Rapid Diagnostics Infectious Disease business unit and can be based in major metropolitan area with the ability to travel in the US and to Lake Forest, IL.

This role involves working collaboratively to support initiatives and projects in alignment with the Marketing Manager - Connectivity and the Director of Technical Field Operations.

Key responsibilities include tracking and trending POC Link implementations nationally, enhancing POC Link customer reporting capabilities, and supporting long-term connectivity and middleware projects for the ID NOW instrument. Additionally, the role requires creating tools and best practices for the Technical Consultant team to assist with connections, troubleshooting, and maintenance of connectivity systems.

From a customer perspective, the Connectivity Specialist will provide information and guidance during the sales process as needed, support initial connectivity projects from a field perspective, troubleshoot connectivity issues in collaboration with Technical Support, and offer ongoing product support for RALS, RALS LiNK, and POC Link systems. This blend of responsibilities necessitates a combination of technical expertise, project management skills, and strong customer service abilities.

What You’ll Work On

• Manage and support tracking and trending of field metrics towards connectivity goals for POC Link.

• Create team-specific tools for the implementation, support, and management of POC Link to ID NOW.

• Utilize Salesforce.com, PowerBI, and other reporting tools to generate reports and key performance indicator data for ID NOW and POC Link.

• Develop processes, tracking, tools, and documentation for successful rollout and implementation of software updates for ID NOW.

• Collaborate with R&D to understand and train the technical team on new software updates and their customer impact.

• Support initial connectivity projects for customers interfaced to an LIS or EHR.

• Plan and coordinate software upgrades for interfaced customers, working with the Abbott Technical Consultant team, customers, and vendors.

• Provide ongoing support to customers using connectivity solutions for POC instrumentation.

• Establish standard operating procedures in collaboration with interdepartmental teams (Marketing, Technical Support, software development, Informatics, etc.).

• Triage customer questions and concerns, engaging appropriate internal teams for support.

• Present complex systems to end-users and stakeholders in understandable terms.

• Build robust internal and external professional networks and relationships with customers to create a portfolio of resource accounts for each solution and LIS/EHR.

• Strive for continuous improvement through local process enhancements and sharing best practices, introducing innovative ideas to mature project planning, execution, and reporting.

Required Qualifications

• Bachelor of Science degree in Medical Technology, Information Technology, or Business Analyst with IT focus from an accredited college or university or directly equivalent degree.

• 5 years of professional experience.

• Experience with customer relations, interacting with customers (internal or external) and achieving customer satisfaction.

• Adept at using PowerBI, Excel, PowerPoint, CRM (Salesforce.com)

• Experience using data to inform performance and areas for improvement.

• Proven excellence in customer service, training and troubleshooting skills.

• Ability to travel 25% in the US to customer sites and onsite in Lake Forest, IL.

Preferred Qualifications

• Management, supervisory, POCC, or LIS Analyst experience

• Advanced degrees and/or Sales experience preferred. 

• Familiarity with infectious disease, point-of-care testing, the diagnostic industry and an understanding of sales is highly desirable. 

• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner and manage projects and meet deadlines.

• Comfortable working with all levels of employees in the organization and exceptional communication skills and presentation skills, highly organized, collaborative and detail oriented

• Experience connecting POC devices to middleware and LIS systems.

• General understanding of the technical aspects of networking (HL7, ASTM)

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $72,700.00 – $145,300.00. In specific locations, the pay range may vary from the range posted.