CONSOLE OPERATOR - AHMC Healthcare

The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems. Variable Work Schedule and Weekend Required.

• Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers
• Answer and process all incoming calls from X-tend Phone System in a timely manner
• Maintain accurate directory information
• Shares information changes or messages concerning On-Call schedule with fellow operators. Check email hourly, notes of the day, and Communication Book
• Maintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.
• Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag.
• Attends assigned classes and meetings reads assigned material.
• Announce all codes/ Monitor all alarms: code blue, code red, triage.
• Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when available
• Answer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, provide service for deaf using TDD/Amplified phone, checking In/Out Language Line Interpretation Equipment, Video Laptop, Dual Headsets, Eraser Boards.

• High school diploma or equivalent
• One year experience as a console/switchboard operator with 10 or more incoming lines
• Experience in a Hospital setting preferred
• Experience in a Corporate setting may be considered