Construction Customer Service Representative - Latitude Inc
Lebanon, PA 17042
About the Job
We are seeking a dedicated and detail-oriented Customer Service Representative to join our construction team. The ideal candidate will serve as the primary point of contact for clients, subcontractors, and vendors, ensuring exceptional customer service throughout all phases of construction projects. This role requires excellent communication skills, problem-solving abilities, and the capacity to manage multiple tasks in a fast-paced environment.
Responsibilities:
- Act as the first point of contact for client inquiries.
- Provide detailed project updates to clients, subcontractors, and internal team members.
- Resolve customer complaints by investigating issues, identifying solutions, and coordinating with the appropriate team members.
- Assist in scheduling appointments and coordinating project timelines.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with the construction management team to ensure client satisfaction and successful project delivery.
- Educate customers on company policies, services, and project expectations.
- Process customer orders and payments, ensuring accuracy and timeliness.
- Assist in preparing contracts, proposals, and other customer-facing documents.
- Support the sales and project management teams by providing relevant customer information.
- Participate in team meetings and provide feedback on ways to improve customer service processes.
PI249193782
Source : Latitude Inc
