Construction Installation Manager - Total Security Solutions

Summary:

This Installation Manager will play a key role in ensuring installations are completed in a timely and accurate manner as well as having a final touch on customer service and assuring the customer is satisfied.

Primary Responsibilities:

• Leads team of traveling installers, field measure technician and scheduling coordinator.
• Coordinate all installations, including schedules, mapping schedules, and routes to ensure customer requirements are met.
• Maintain, organize, and file project and job paperwork.
• Assist project managers with shipping logistics and job tracking.
• Communicate tracking information for shipped jobs to customers.
• Process invoices and PO’s for shippers and vendors.
• Manage repairs
• Manage subcontractors
• Review schedules, work orders and invoices.
• Review Installation reports and resolve any issues.
• Occasional travel to job sites (up to 50%).
• Customer Service
• Fastpass administration
• Responsible for managing installation trucks
• DOT compliance

Competencies:

• Communicate clearly and concisely with internal and external customers at all levels of the organization, using verbal and written distribution channels.

• Optimizes organizational effectiveness and prioritizes workload, even with multiple interruptions.
• Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure.  Maintains a collaborative work ethic and commitment to excellence in dealing with internal and external customers.

Required Qualifications:

• 3 years’ experience scheduling projects of various sizes and complexities.
• Construction experience helpful but not required.
• Excellent interpersonal, time management, prioritization, and organizational skills
• Excellent verbal communication and phone skills.
• Detail-oriented and able to focus on multiple tasks at one time.
• Comfortable with technology and willing to learn new systems.
• Proficient with computers and Microsoft Office Suite.
• Able to read maps and calculate drive time.

Special Position Requirements:

• Travel required (up to 25%) as well as irregular schedule due to customer installation requirements.

Physical Requirements:

• Communicate with others and exchange accurate information.
• Operate a computer and other office machinery or equipment.
• Ability to move about inside the office to access file cabinets or office machinery

Work Environment:

• This job takes place in a professional office environment and routinely uses standard office equipment.  Office employees are required to wear safety glasses, safety shoes, and a highly visible vest at all times in production areas and labs.

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