Construction Machinery Technician - TEEMA

POSITION SUMMARY: The Field Service Technician provides timely completion of repairs and maintenance to various heavy construction equipment and machinery at customer locations, according to established procedures, while maintaining good working relationships with customers and co-workers.
To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES: Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.

• Repair and service machinery for complete customer satisfaction.

• Maintain, safely operate, and care for assigned service truck and company owned tools and equipment per company   requirements.

• Maintain up to date knowledge of all safety training, product training, and service department goals.

• Complete assigned work with minimum re-work.

• Properly and safely, use tools and service equipment.

• Order parts and materials through Parts to complete work assignments.

• Ensure all company safety requirements are adhered to at all times.

• Ensure all administrative functions are completed in a timely manner.

• Responds positively to other duties that may be assigned in the scope of the job.

• Complete all DOT requirements, including physicals, medical card and safety regulations.

• Seeks formal and informal performance assessments, including performance versus expectations.

• Actively participates in required training, development programs, and electives as suits one’s needs.

EXPERIENCE/COMPETENCIES/PROFICIENCIES – Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:

• Experience and/or Education: High School diploma and/or trade school completion in appropriate field.

• Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft Products such as Word, Excel, and Outlook.

• Possesses ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintains an approachable and friendly demeanor.

• Knowledge of safe job practices & regulations related to OSHA, MSHA and company Machinery requirements.

• Aptitude for repairing, trouble shooting, and servicing equipment in changing environments.

• Mechanical knowledge of tools and mechanical work for repairing equipment.

• Above average knowledge of hydraulics, electronics, diesel engines.

• Possesses strong attention to detail.

• Raises issues and concerns promptly.

• Possesses good verbal and written communication skills.

• Documents work in a clear and concise manner.

• Works independently with minimal direction and oversight.

• Proven ability to complete work with energy and enthusiasm.

• Customer orientation toward service and building relationships.

• Compatible to working branch hours and extended days as needed.

• Must possess own set of tools for repairing equipment.