Consumer Lending Service Advisor - Axelon Services Corporation

Title: Consumer Lending Service Advisor - Onsite
Location: Johnston, RI
Pay Rate: $20/hr

Hours and Work Schedule:

• Hours per Week: 40 hours
• Work Schedule: start times vary from mid-morning to 330pm. 8 hour shifts. One weekend day is required.

Job Description:

• Serve as an advocate on behalf of applicants/customers to ensure the delivery of high-quality customer service within the Consumer Unsecured Merchant Financing team.
• The advocate will be responsible for explaining/offering appropriate service/support solutions and identifying opportunities to enhance customer satisfaction and strengthen customer and partner relationships.

Responsibilities:

• Identify and respond to customer inquiries by actively listening to determine their needs.
• Provide accurate information to customers regarding credit decisions based on submitted applications.
• Track all calls from applicants/customers and Merchant partner locations using a tracker, while documenting all expressions of dissatisfaction in our system of record.
• Ensure daily work is completed in accordance with policies, procedures, and applicable state and federal requirements.
• Adhere to Call Quality and Operational standards and expectations.
• Assist with any additional duties required to meet business line needs.

Qualifications:

• Minimum of 1-2 years of world-class customer service experience.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Quick learner with the ability to acquire new knowledge and concepts rapidly.
• Efficiently and effectively identify and resolve issues for customers.
• Excellent verbal, written, and interpersonal communication skills.
• Strong listening and problem-solving abilities.
• Good interpersonal skills with the ability to navigate through difficult situations.
• Team player.