Consumer Lending Service Advisor - Axelon Services Corporation
Johnston, RI 02919
About the Job
Job Title: Consumer Lending Service Advisor (On-site)
Location: Johnston, RI | Pay: 20/hr
* Shift: 8 hour shift starting from mid-morning to 3:30 pm *
Job Summary:
Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
Job Duties:
Location: Johnston, RI | Pay: 20/hr
* Shift: 8 hour shift starting from mid-morning to 3:30 pm *
Job Summary:
Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
Job Duties:
- Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
- Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers expressions of dissatisfaction in our system of record.
- Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Adhere to all Call Quality and Operational standards and expectations
- Assist with any additional duties required to meet the business line needs.
- 1-2 years minimum related World class customer service
- Strong computer skills
- Able to organize as well as the capability to manage multiple tasks simultaneously
- Ability to learn and attain new knowledge and new concepts quickly
- Ability to identify and resolve issues efficiently and effectively for customers
- Good verbal/written/interpersonal communications
- Excellent listening and problem solving skills
- Good interpersonal skills with the ability to navigate through difficult situation
Source : Axelon Services Corporation