Consumer Lending Service Advisor - Veterans Sourcing Group

24-03195
Job title:Consumer Lending Service Advisor
Location: Johnston RI, 02919
Pay Rate: $20/hr
Contract Length: 3 months - temp to hire - hire is based on performance

Description:

• Our client is afintech business powered by a national bank.
• Recognized as a leader in product innovation, our clienthas created transformational point of sale financing programs for some of the largest retailers in the country.
• The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
• The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem.
• Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes
• Need to be on Camera during Training and Meetings.

Hours and Work Schedule:

• Hours per Week: 40 hours
• Work Schedule: 330pm-12am
• Must work 1 weekend day