Consumer Lending Service Advisor - Veterans Sourcing Group
Providence, RI 02919
About the Job
Job Title: Customer Service: Consumer Lending
Job Location: Johnston, RI
Job Duration: 3 Months+ Extension
Pay Rate:$20Hr on W2
Description:
Citizens Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation, Citizens has created transformational point of sale financing programs for some of the largest retailers in the country. The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes
Need to be on Camera during Training and Meetings.
Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: 330pm-12am
Must work 1 weekend day
Job Location: Johnston, RI
Job Duration: 3 Months+ Extension
Pay Rate:$20Hr on W2
Description:
Citizens Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation, Citizens has created transformational point of sale financing programs for some of the largest retailers in the country. The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes
Need to be on Camera during Training and Meetings.
Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: 330pm-12am
Must work 1 weekend day
Source : Veterans Sourcing Group
