Consumer Loan Administrative Specialist - Keys Federal Credit Union

As a consumer loan specialist you assist members and prospective members who are seeking consumer loans through primarily inbound channels (phone and internet). You contact applicants to obtain information to help with completing loan decision or closing, noted by loan underwriters. You interact with applicants by telephone, email or mail. You perform a variety of clerical duties for the processing and evaluation of loan documentation for consumer loans, verify, QC and process loan documentation, and you provide general clerical assistance to consumer loan underwriters.

This is a full time position and the work schedule is Monday through Friday, 8am - 5pm.

Keys Federal Credit Union, one of the Florida Keys best employers to work for, isn't just another job. It's a career with a cause! Our employees are a driving force in helping people achieve their financial dreams! And we're growing!

A day In the Life:

Consumer Loan Applications 60%

• Take loan applications from various sources, including over the phone and via the internet, conduct loan interviews, cross sell products, and write Picassos.
• Professionally communicate with members during loan interviews, on loan statuses, and outstanding questions regarding loan application requests.
• Contact applicants to obtain information to help with completing loan decision or closing, including identification documents and other requirement noted by loan underwriters.
• Print incoming loan applications and prepare for consumer loan underwriters to ensure that they are complete to decision by underwriters.
• Generate, audit and process various reports regarding consumer loans.

Quality Control/Funding 30%

• QC closed consumer loans to ensure that they are in compliance with policies and procedures and accurately reflect the corresponding credit approval and resolve issues as they arise.
• Assist underwriters in completion and documentation of all loans.
• Fund consumer loans according to underwriter's instructions.
• Balance various consumer loan related GLs weekly.
• Notify manager of any discrepancies found during the review or production of the loan documents or credit approvals.
• Work with appropriate parties to obtain corrections, waivers, amendments, etc. in order to ensure adherence to policies and procedures.
• Resolve loan servicing maintenance issues as they arise.

General Administration 10%

• Assist members & other KFCU employees with questions.
• Provide administrative assistance to consumer lending, including correspondence, special projects, loan closings, phone follow-up/sales calls, branch training etc.

Other:

• Comply with all department and Credit Union policies and procedures
• Other duties as assigned

Minimum Job Requirements:

• High School diploma or equivalent
• 2+ years of administrative experience preferred
• 1+ years' experience working in a financial institution preferred
• Experience in consumer lending preferred
• Excellent communication skills both in person and over the phone
• Ability to handle numerous projects simultaneously
• Excellent attention to detail
• Ability to work effectively and efficiently under time constraints and deadlines
• Ability to work with a team
• Ability to work with limited supervision
• Good computer skills (Excel & Word)
• Knowledge of general accounting and bookkeeping principles preferred

ABOUT KEYS FEDERAL CREDIT UNION

It all began back in 1940 when a group of Civil Service Employees on Naval Air Station Key West received a federal charter and founded NAVSTA Federal Employees Federal Credit Union.

Our founders believed if they worked together, they could provide more affordable financial services for everyone. They had a vision, and 75 years later their vision is Keys Federal Credit Union.

We've been committed to our founders goal and our community ever since. We've helped generations of Keys families realize their dreams and helped create a community we are proud to call home. Today, Keys Federal Credit Union serves over 10,000 of our friends and neighbors throughout Monroe County.