Job Title: Consumer Loan Advisor

Position Location: Raleigh, NC. Must live locally.

Your impact:

As a Consumer Loan Advisor, you will have the opportunity to enhance lending and sales goals with members and potential members who apply for credit via online, phone, mobile and branch network channels serving as the primary contact to facilitate their loan application experience from start to end. You will recommend appropriate consumer lending products and Credit Union services, understand their credit profile and membership performance, and answer any questions they may present. In addition, you will use your strong communication and rapport building skills as you work with underwriters, branch personnel, and other departments in support of the member's loan application experience.

The contributions you can anticipate making:

• Managing workflows and pipeline production to enable excellent servicing levels, responsiveness, and accessibility for direct members and potential members.

• Communicating approvals, counter offers, and adverse decisions to members while maintaining rapport and negotiating decision-change requests as warranted.

• Maximize opportunities to cross sell loan products to meet origination goals and year over year growth goals for home equity, vehicle loans, personal loans and credit cards.

• Working in tandem with credit underwriter, branch personnel and members to structure the best loan option to fit needs to meet corporate sales and service goals.

• Uncovering and addressing member needs by clearly communicating appropriate recommendations, utilizing a comprehensive understanding and knowledge of Credit Union key objectives, product, and service solutions.

• Analyzing financial and credit information in order to recommend financial planning services, increased loan approvals, or make referrals to business partners when appropriate.

• Serving as a subject matter expert in the areas of consumer credit: vehicle loans, personal loans, and credit cards.

• Using electronic systems to communicate, transmit, and receive loan information to and from members, internal team, and 3rd party vendors, as needed, to originate loans.

• Contributing to an atmosphere of teamwork by supporting the overall lending objectives and Coastal's strategic plan.

• Staying up to date with Coastal's lending policies, guidelines, and all lending regulations.

To be successful in this role, you will be:

• An organized person for whom time management and the ability to establish priorities in order to meet deadlines comes naturally.

• A person who is excited to speak with new people, develop genuine relationships, and act as their personal consultant to assist them with their financial needs and goals.

• An individual who derives satisfaction from taking a concern or problem and seeing it through to resolution.

• Someone who's comfortable handling confidential information and enjoys working with details.

• A person who enjoys listening to others, building rapport, discerning their goals and needs, and then providing suggestions for how to meet those needs.

• Someone who has a natural tendency toward wanting to "do things right" and "follow the rules."

Interested? Here's what we need to see on your resume:

Experience:

• At least three years of financial services experience
• At least three years of consumer lending experience including processing vehicle, credit card, and personal loans
• Experience in a role requiring meeting and/or maintaining individual turn-time goals
• Experience in a role managing workflows and a production pipeline efficiently
• Experience reading and interpreting Credit Bureau information

Education:

• Related bachelor's degree preferred

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 11/14/2024

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at slepanto@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans