Consumer Loan Servicing Tech at Judge Group

GENERAL DESCRIPTION:

As a consumer loan servicing technician, you will provide a seamless experience for our members in managing their loans. This position involves taking calls and processing various loan-related requests; both basic and complex, as well as performing maintenance on specific loans in the portfolio. Technician responsibilities include processing research requests originating from Branches, Contact Center, other departments, members and third parties, accurately and promptly. Key responsibilities include member interactions, communication and documentation, adaptability, resilience, as well as continuous improvement. Review, analyze and process requests and ensure that information and resulting actions are based on company and department policy and procedures. Take inbound calls providing service with each interaction, volume varies by assignment.

TASKS, DUTIES, FUNCTIONS:

1. Engage with members via phone and email, providing exceptional service and assistance with

loan related inquiries, demonstrating alignment with our Mission, Vision, and Core Values.

2. Process requests submitted through Consumer Loan Servicing queues, email inboxes, faxes,

mail, and by inbound call, complexity level of request and volume, vary by assignment.

3. Department specific duties may include:

a. Process vehicle payoffs and corresponding paperwork, up to and including contacting

appropriate parties to obtain incomplete paperwork. Process in and out of state title

requests and requests to transport vehicles out of the country.

b. Electronic filing of vehicle titles and process DMV paperwork.

QUALIFICATIONS:

1. EDUCATION: Successful completion of high school curriculum and / or equivalent work

experience.

2. EXPERIENCE: 2 years or more at a financial institution performing customer service, engaging

with members and 3rd parties via email and phone, payoff processing, loan maintenance and

research. Ancillary loan product servicing. DMV paperwork preparation. Vehicle and real estate

title servicing, desired. Nationwide Mortgage Licensing System (NMLS) may be required.