Consumer Research Analyst, Growth Insights - Comcast Corporation
Philadelphia, PA
About the Job
Job Summary
Comcast/Xfinity is looking for a detail-oriented Analyst of Growth Insights to support the growing Consumer Research & Insights (CR&I) organization. This individual will support stakeholders in growth and competitive teams across several areas (Internet, Mobile, Entertainment, Home) reporting into the Senior Manager of Growth Insights. This position will work closely and collaboratively with cross-functional partners in the following teams: Enterprise Business Intelligence; Strategy Performance and Analytics; and Loyalty Strategy and Rewards teams. This individual must have a proven track record of analyzing data, experience with report development in primary research projects, as well as an interest in both the telecommunications industry and learning and growing job responsibilities within our team. Responsibilities include active, in-depth participation in Growth research projects from start to finish, including participating in meetings with stakeholders, data analysis, report development and refinement. The candidate will be working on a variety of topics such as: gauging consumer interest in our services, uncovering consumer needs and pain points; purchasing behaviors; positioning, packaging, product development; and emerging trends in a highly competitive and ever-changing business environment and retention.Job Description
Position Details:
Work with Senior Manager, Growth Insights to prioritize tasks and responsibilities as set below
Actively participate in meetings with Consumer Research & Insights colleagues and Growth stakeholders to understand key business questions and consumer research needs
Assist in execution of both qualitative and quantitative research projects, supporting growth and competitive partners across all areas of the business (Internet, Mobile, Entertainment, Home)
Synthesize data and draft research results, key takeaways, and actionable insights through compelling storytelling (written and verbal). Understand stakeholders’ key business questions and be able to report in a way that is clear and compelling to them, including iterations
Assist in managing external vendors through all phases of research projects
Stay current on industry trends, and seek new ways to utilize research to support company initiatives
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Successful candidates display the following characteristics:
Highly organized - able to prioritize multiple tasks to deliver quality results on time
Deeply curious – interested in telecommunications business both within Comcast but also across the competitive landscape
Able to work with minimal oversight on multiple concurrent projects across a variety of stakeholders
Demonstrable presentation (communication and storytelling) skills to a variety of audiences
Skilled at building and maintaining relationships with multiple partners, teammates, stakeholders, and vendors
Empathy for research subjects as well as stakeholders
Independent thinker, willing to advise on research process (design, sample, reporting)
Qualifications:
1-3 years of relevant work experience (hands-on exploratory, quantitative, and qualitative research experience is required)
Strong analytical, strategic thinking, and problem-solving skills
Capability to synthesize data from multiple sources
Strong sense of urgency to deliver answers and consolidated points of view
Experience in (or an interest in learning about) the telecommunications industry
Exceptional interpersonal and communication skills
A can-do attitude – able to find solutions or work with larger team/company decisions
Skilled in Office suite
Comfortable working in a fast-paced, rapidly evolving environment
Working knowledge of at least one statistical software package (SPSS, SAS, R)
Additional skills that are a plus but not required:
Working knowledge of at least one survey tool (i.e. Qualtrics, Decipher, etc.)
Applied experience with longitudinal, multi-wave research
Bilingual Fluent (Spanish)
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years