Contact Call Center Representative at Sparks Group

Job Summary/Company: Sparks Group has partnered with a local non-profit who is need of Helpdesk / Customer Service candidates.  Position is fully on site in Rockville, MD. Interested candidates should apply for immediate consideration. 


Responsibilities:

• Receive incoming calls and make outgoing calls 
• Answer questions and provide guidance to callers 
• Assist callers with any account issues. 
• Data entry 

Qualifications/Background Profile:

• Professional demeanor and strong verbal and written communication
• Strong keyboarding skills 
• Ability to multi-task among multiple platforms / software
• High School diploma / GED required
• Experience with outbound calls 
• Bilingual English / Spanish a plus

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.