Contact Center Admin - Not Remote - Adecco US, Inc.

**_Adecco is hiring for a Customer Support Specialist in Everett, WA. Apply Now!_** The role of the Customer Support Specialist is to provide support to customers and distributors who contact us regarding Fluke products. This position on the front lines in resolving customer inquiries as well as directing them to the right place to get the help they need. This role is part of the Customer Care team and is looking for a candidate with great listening skills and can communicate effectively over the phone and in writing. Primary responsibilities includes **:** + Basic identification of Fluke Brands and Supporting Teams to provide skilled transfers. + Coordinates internal questions, concerns, issues, and processes with appropriate internal organizations. + Heavy phones & emails working in Five 9 Cloud phone and Zendesk ticketing system. Approx 75 calls per day. Approx 30-50 emails per day. + Providing verbal & written support to distributors & end users on contracts, quotes & orders, including price, minimums, standard packs, product availability, order status, tracking information & shipping policies. Recognize potential order problems & help navigate to solution. + Assisting customers in navigation of the Fluke External web - Accessory store, where to buy, manuals & service support. + Providing RMA & Distributor Stock Rotation guidelines. + Service Calls, including basic calibration & Repair quotations & Status updates + Act as information source on customer service issues to customers including answering non-technical questions regarding products, warranties & Services. Requirements: + 2 years related Customer Service Experience including call Center, Quoting, status updates + Strong constitution and even positive temperament + Ability to multi-task in a fast-paced environment + Able to learn quickly + Excellent verbal & written communication skills + Good computer skills with focus on Basic Word & Excel Knowledge + Customer facing background including phone support + Works well alone or with a team environment + Strong attention to detail + Ability to complete tasks with minimal supervision using established policies, guidelines, written & verbal procedures, and instructions. + Able to maintain punctual and consistent attendance. + Able to sit in a workstation facing a computer for extended periods of time + Prior experience with Oracle a plus Shift: + Monday-Friday: 6:00AM - 2:30pm What's in this for you? + Weekly pay starting at $20.00-$23.00 per hour (DOE) + Competitive benefits with options such as medical, dental, vision, and 401(k) + Generous referral bonuses offered **Pay Details:** $20.00 to $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance