Contact Center Agent - The Chicago Lighthouse

STATEMENT OF PURPOSE:  The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance p...QUALIFICATIONS:

High School diploma or equivalent required,

Health Care and Customer Call Center experience preferred, but not required,

Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task,

Ability to exercise good judgment to handle calls appropriately,

Must be able to navigate through multiple databases that are utilized though Health’s software application,

Must be able to type a minimum of 30 words per minute with 95% or greater accuracy,

Must have excellent interpersonal and communication skills both written and orally,

Proven ability to work as a member of a team is required,

Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations,

Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.

ADDITIONAL INFORMATION

Team members must have a smart phone to download and use an authentication application to gain access to the client data platform.

Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training.

Team members will be eligible to transition to a remote location within 60 to 90-days of their start date once the team member has proven the ability to work independently and successfully meet the required goals and key performance indicators.

All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions.

All full-time team members will be scheduled 38.5 hours per week.

 

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:

10 days paid vacation

12 paid holidays

6 sick days accrued over the year

Insurance Eligibility the 1st of the month after 30 days of employment

Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered

Short/long term disability

Life insurance 2x salary

Employee recognition events

Company matched 401(k) plan

Reasonably priced delicious food options on site (except at Glenview location)

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws.  The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.  All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.